Neptune 360 Mobile

Neptune Technology Group Inc.

About this app

ANALYZE AND PRESENT DATA AT THE SOURCE
Simplify the collection of meter reading data and turn it into actionable information with the Neptune 360 Mobile™ app. This app enables your personnel to make the most of their time while in the field, providing on-the-spot analysis and presentment capabilities. Part of the enhanced Neptune 360®, Neptune 360 Mobile™ leverages the detailed, accurate metering data from the E-Coder® absolute encoder register. Analyze that metering data at the source to improve your customer service as well as identify leaks and reverse flow.

AUTOMATE AND OPTIMIZE YOUR FIELD OPERATIONS
Neptune makes it easy for your utility to optimize workforce and operational efficiency. Running on any common phone or tablet, Neptune 360 Mobile™ enables your field techs to collect detailed data logging information when needed during on-site customer visits. They can immediately generate graphs of a customer’s water usage patterns to show exactly when they used more water than usual or when a probable continuous leak began somewhere in their house. The graphs also provide all E-Coder® alerts to further aid in troubleshooting usage anomalies. Our Neptune 360 Mobile™ app is easy to install and use, and immediately puts AMI functionality literally in the palm of your hand – including 96 days of hourly interval data as well as flags for leaks, tamper, and reverse flow straight from the meter.

PROVIDE PROACTIVE, CONFIDENT CUSTOMER SERVICE
The Neptune 360 Mobile™ app helps your utility save time and money, especially when it comes to saving truck rolls by allowing faster response in the field. It puts the power of Neptune’s E-Coder® technology and advanced analysis into more of your utility personnel’s hands.

With simplified access through the app to accurate, timely information, your personnel can take care of a customer’s water-related issue or answer a question then and there, in a single site visit. Quickly, easily, and confidently, they can inform customers of high water consumption and identify leaks and other problems much earlier, cutting weeks and possibly months in the discovery and saving customers a great deal of money in the process. All this proactivity can head off high bill complaints, reduce delinquent payments, and eliminate write-offs.

Ratings and reviews

Junk! It doesn't pick up a majority of the reads and time is wasted by having to go back and manually read a meter that it didn't pick up and a lot of reads it does pick up are invalid causing you to have to manually read those as well. Very inefficient app and more time consuming than manually reading meters. It will pick up reads from several streets over but not ones standing right beside it. And the big boxes and extremely long wires seem outdated compared to advanced technology. Junk

The app crashes when clicking "Receiver" in the drop down menu - this happens on three different android devices that I've tried so far. 2 Samsung A51 1 Pixel 3a XL

Every time I click on reciever in the drop down I completely kicks me out of the app.

What’s new

Bug fixes and enhancements