A Google user
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honestly the idea of this app is amazing and when it works, which is 20 percent of the time, it's great. the rest of the time it just causes frustration. I've tried uninstalling it and reinstalling it. I tried resetting everything up including wifi. nothing makes it work better. never any updates not sure what the problem is. the support website is literally a picture of the app on a phone. it's an amazing idea but the functionality of the app is absolutely a major problem and frustration.
18 people found this review helpful
A Google user
Same great app? Your app sucks. I'm pretty disappointed in general with what the Neurio turned out to be, it's basically a kill-o-watt for the whole house. The appliances tab never loads, the history never loads, and the appliances that I had loaded in the past were only the largest ones in the home. It's the smaller items I would like to monitor.
8 people found this review helpful
Roy Whitt
Unreliable app. Power history often dies not display, or when it does, is after a long delay. Wasn't like this a year ago, so maybe something on the app has changed. In any case, this is very frustrating. Also, there's little detail available, and response is iffy at best.
7 people found this review helpful
Generac Power Systems, Inc.
March 7, 2022
Hi Roy,
It looks like you're on an old version of the app (1.19.9), if that's true, please update your app to our latest (1.4) for better performance and other feature enhancements. If you need any assistance or still see issues after the app update, please contact our customer support team at pwrviewsupport@generac.com.