luup: Customer Inbox

Neuros Studio

About this app

One customer wrote on WhatsApp, another on Instagram, a third one called. By the evening you are trying to remember which one never got an answer.

luup puts all of them in one inbox — and answers most of them for you.

TEN CHANNELS, ONE INBOX
Phone, WhatsApp, web chat, Instagram, Messenger, email, SMS, Telegram, marketplaces and Google reviews. No more hunting through apps: everything in one list, in the order it arrived.

luup AI DOES THE ANSWERING
Your assistant knows your business — your services, your hours, your price range. It answers questions, books appointments, records requests. Where it doesn't know, it doesn't invent: it hands the conversation to you and says why.

WHAT NEEDS YOU TODAY
One list when you pick up your phone: conversations waiting for a human, today's appointments, promises coming due, open requests — in order of urgency. When a human is needed, you get a notification.

PROMISES GET KEPT
When a customer asks for a call back, luup tells them when it will happen. If they booked, it reminds them a day before and two hours ahead. When you change the status, the customer hears it on the channel they wrote from.

KNOW WHO YOU ARE TALKING TO
Every customer card carries the history: past conversations, appointments, open jobs and what the assistant learned along the way. The same person writing on WhatsApp and calling the next day is one record, not two.

NO MISSED CALL DISAPPEARS
Every unanswered call is a row: who called, how many times, whether anyone called back. luup can make that call back for you.

WORK AS A TEAM
Take a conversation over, assign it to a teammate, leave an internal note the customer never sees.

WHO USES IT
Repair services, salons and beauty, dental and health clinics, real estate, auto service, restaurants, gyms, schools and courses — any business where answering the phone is the same thing as getting a customer.

HIGHLIGHTS
• Shared inbox: WhatsApp, Instagram, Telegram, Messenger, SMS, email, web chat, phone
• AI assistant: automatic replies to customer messages, after hours included
• Appointments: calendar, booking reminders, no-show follow-up
• Customer tracking: one customer card across every channel, history and notes
• Missed call report and automatic call-back
• Team: take over, assign, internal notes
• Notifications only when a human is needed

SAME ACCOUNT AS THE WEB PANEL
Everything you see on the phone is on the computer too. Setup, advertising and content work that needs a wide screen lives in the panel; the daily work lives here.

FAQ
How long does setup take? Ten minutes for most businesses. luup fills in most of the six steps from your website address.
Do I need a new phone number? Not for calls — your existing number connects. For WhatsApp, the only requirement is that the number is not registered in the WhatsApp app; most businesses connect their landline.
What if the AI gets something wrong? When it notices it doesn't know, it stops and hands over to you. You decide which topics it is allowed to handle.

luup is a subscription service and has no free tier. It runs for 14 days without a credit card; when the trial ends your account and your data stay, the app stops taking new work.

Privacy policy: https://luup.com.tr/guven/kvkk
Terms: https://luup.com.tr/guven/kullanim-sartlari
Support: [e-mail]

What’s new

The first mobile release of luup.

• WhatsApp, Instagram, Telegram, Messenger, SMS, email, web chat and phone in one inbox
• luup AI answers incoming messages and hands over when you are needed
• Today screen: who is waiting, today's appointments, promises coming due
• One customer history across every channel
• Appointment calendar with automatic reminders
• Notifications only when a human is needed

Create your account and finish setup on the phone.