3.3
136 reviews
5K+
Downloads
Content rating
Everyone
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About this app

Stories | News | Guides
The base camp where you find guides for Urtopia products, share stories with riders, and receive latest news.

Smartbar
Your Smartbar can also be accessed and controlled from the app right here. How cool!

History
A real rider is never shy to show their riding effort accumulated over time, and you've come to the right place.

Navigation
Hungry for more data during a ride? Built-in navigation allows an informative dashboard with metrics that interest you most.
Updated on
Oct 16, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 4 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.3
131 reviews
Daniel Hall
July 12, 2024
Most of the features of the app are alright, I guess. I like the points store to an extent I just wish there was more to choose from. instead of being equivalent to the website the items on offer are a shirt, hoodie, pair of glasses, and a selection of stickers. Since the recent app update the Update icon has completely disappeared thus there's no way for me to even check if there's been an update for the bike. Their bikes are fantastic but the app needs a lot of work
5 people found this review helpful
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Sanjay Verma
August 28, 2024
The app is useless. 1/ Keeps sending false notifications that the bike has moved. 2/ Navigation doesn't work and stops as soon as I put the phone in the pocket. 3/ The community thing - no way to delete a post (despite reporting). 4/ The UI may look good, but the UX is horrible, with literally no way to figure out where to find settings. 5/ The lock is useless, it doesn't prevent physical motion - if someone just cut the wire, they will steal the bike without any trouble. Overall - a big gimmick
14 people found this review helpful
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Tom Lyon
April 22, 2024
I don't care about most of the features in this app, but... I have the Carbon 1 Pro (love it), and the battery level is only updated when first connecting to Bluetooth. If I want to see the current level, I have to disconnect and reconnect the Bluetooth. PLEASE FIX. Update: I discovered that the APP WON"T OPEN IF THERE'S NO NETWORK!! Idiots. I need the Bluetooth features all the time - especially since the fingerprint sensor is so flaky. Great bike, bad app.
8 people found this review helpful
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What’s new

Urgent Fix for Vehicle Connection Failure Bug

App support

About the developer
New Urtopia Holdings HK Limited
tech@newurtopia.com
Rm 507 5/F NEW EAST OCEAN CTR 9 SCIENCE MUSEUM RD Hong Kong
+86 181 2413 0544