NigOne

NIGSOFT PRIVATE LIMITED

About this app

NigSoft Support System is an internal support ticket management app designed for NigSoft employees and clients.

Easily raise support tickets for questions, doubts, technical issues, or future feature requests — and track them from creation to resolution, all in one place.

🎯 Key Features:

• Create Tickets — Quickly raise support tickets with issue type, description, priority, and product category (Lab, Medi, Dent, Docs, Bills)

• Track Status — Monitor ticket progress through statuses like Open, In Progress, Development, Transfer to L2, and Completed

• Assign & Manage — Assign tickets to the right team members and update them as work progresses

• History — View the full discussion and solution history for every ticket

• Attachments — Attach images directly to tickets for better context

• Filter & Search — Filter tickets by product, date range, or assigned user to quickly find what you need

• Real-time Notifications — Stay updated with push notifications when tickets are updated or assigned

👥 Who is it for?

• NigSoft Employees — Manage and resolve support tickets raised by clients or internal teams
• Clients — Raise questions, report issues, and request new features with ease

📦 Products Supported:
Lab | Medi | Dent | Docs | Bills

NigSoft Support System ensures no question goes unanswered and no issue goes unresolved — keeping your team and clients always connected.

What’s new

• Create and manage support tickets with ease
• Raise tickets for questions, doubts, issues and feature requests
• Filter tickets by product (Lab, Medi, Dent, Docs, Bills)
• Track ticket status — Open, In Progress, Development, Transfer to L2, Completed
• Assign tickets to team members
• View full ticket history with discussions and solutions
• Attach images to tickets for better context