GMS (General Management System) is a centralized operations, service, and engineering management platform designed to standardize and digitize all business operations on a single system. The application supports field staff and management in optimizing performance, increasing cost transparency, and improving service quality.
The application includes the following key features:
- Engineering & Maintenance Management: Automatically schedule scheduled maintenance (PM), receive and handle incidents (CM) instantly via QR code.
- Asset & Equipment Management: Track detailed technical specifications, repair history, and warranty records for all equipment.
- Smart Checklist: Perform housekeeping, engineering, and landscaping checks according to SOP standards directly on your mobile device.
- Customer Service Management: Receive complaints and feedback, and automatically measure customer satisfaction levels.
- Realtime Reporting & Dashboard: Provides visual charts of KPIs and employee performance by business unit.