Nova Power & Gas

Nova Power & Gas

About this app

Your Nova account for electricity and gas services is available through the Nova Power & Gas app.

Make payments, monitor your consumption, submit your index and request support with the new mobile app.

Download the application for free, log in with your Nova customer account access data and pay the bill with one click, access detailed consumption reports and streamline the time spent managing your energy services.
With the Nova app, you have the customer support service at your disposal to communicate any request instantly and receive quick answers.

Are you ready? Download the app and give us feedback!

Not a Nova customer and want to know more about our electricity and gas services? Go to http://vreaulanova.ro.

Info: At the moment, the application is not available for customers connected to the Nova natural gas distribution network.

Ratings and reviews

The (new) application is simply one of the worst that I've ever used. The numerous problems seems to also affect their whole IT stack, including the backend. The migration took months when nothing worked, not even the energy bills were emitted. After all the waiting, we (the customers) struggle with a something that is barely usable (when it works at all). The icing on the cake is that the previous system was quite good. And no info. when (or if) the things will start to work better.

Used to be an alright app and now the last version doesn't even fulfill its most basic functions - my bills don't show up, and I can't even create a support ticket. Not sure if Software Development or Business dropped the ball, but someone should get fired with great prejudice.

I have no clue who you paid to code this new app, but it is in every sense a downgrade, and not fit for purpose. It routinely logs me out, I am unable to turn on notifications for it and the new layout is horrendous UI/UX wise. Coupled with the delay in billing this month and I am seriously considering switching electricity providers. What point is there in using your services when, digitally, they have regressed to (or below) the level of your competitors?