NovaTalks

NOVA IT LLC

About this app

NovaTalks is a convenient app for managing customer inquiries from various communication channels in a single interface on your smartphone.

Optimize your customer communication processes and improve team efficiency.

Key Features:
* Unified Platform for All Communication Channels: Respond to inquiries from all channels through one app
* Message Management: Send text, media files, documents, emojis, and private notes for quick interactions with customers
* Initiate Conversations: Start conversations with existing customers directly from the app for prompt issue resolution
* Conversation History: Access the entire chat history with customers to ensure personalized service
* Inquiry Management: Assign inquiries to other managers, add tags, and change the conversation status
* Contact Information: View customer data for quick access to essential information
* User Settings: Customize availability status, interface language, and notification preferences to suit your needs

NovaTalks streamlines customer interactions by consolidating all essential tools into a single app, making your work more efficient and user-friendly!

What’s new

* Optimization of application loading speed
* Access rights for users
* Stability improvement