NPSLab: Customer Feedback App

ConectaLab

In-app purchases

About this app

Your customers are telling you something. NPSLab makes sure you hear it — in real time, on any device, even offline.

NPSLab is a customer feedback app for NPS, CSAT, and CES surveys, built mobile-first for teams that collect feedback where the customer is: at the counter, at the door, at the event.

Why teams choose NPSLab:
• Every response visible — read each answer in full, no paywall
• Transparent pricing — plans by number of stores, no surprises
• Works offline — the kiosk keeps collecting and syncs when back online
• A complete app — create, manage, and analyze from your phone

What you can do:
• Collect in-store responses in kiosk or operator mode
• Scan survey QR codes for quick responses
• Watch your NPS in real time: promoters, passives, and detractors
• Compare scores by store or location
• Get detractor alerts and act fast
• Manage surveys, responses, contacts, and your team on the go

Built for retail, restaurants, clinics, gyms, hotels, schools, events, and any business that listens to customers and acts quickly.

Download NPSLab and turn feedback into action today.