My NRG

NRG Energy, Inc

About this app

The My NRG mobile app offers comprehensive energy management for our electricity and natural gas customers in the Northeast. Easily manage your account on the move by registering or logging in with your picknrg.com credentials. Our chat support team is available Monday through Friday, from 8 am to 8 pm EST, via the app.

Features:
Unified Account Management: Access all your NRG accounts with a single login.
Plan Notifications: Get alerts to renew or change your electricity and natural gas plans.
Service Enrollment: Sign up for additional NRG services, including electricity and natural gas (availability varies by area).
Energy Monitoring: Track your energy consumption on a monthly and annual basis.
Referral Program: Earn bonuses by referring friends and family.
Rewards Tracking: Manage your NRG Rewards, including travel points/miles (redeemable with partners), charitable donations, or cash back.
Device Integration: Link your electric vehicle (compatible with 22 EV models), Nest Thermostat*, and Enphase Solar account.
Customer Support: Access FAQs and contact us via phone, chat, or email.
Utility Contacts: Find your utility’s contact details to report power outages.
Feedback: Provide feedback to improve your app experience.
*NRG is not affiliated with Nest or its marketed products and services. Nest Thermostat is a trademark of Nest Labs, Inc., and all related rights are reserved. Should your Google Nest not appear in the My NRG app following a version update, please unlink and relink the device.

Ratings and reviews

Have never been able to register. Help just tells me password is not acceptable. It meets criteria listed on register screen. Gives system error.

When trying to login with my known credentials y'all making me change my credentials is dumb. It isn't a security best practice forcing people to do this. It already is a complex, unique password just for NRG, it should be fine to keep using it (or just not using a password at all and instead relying on something like a passkey with biometrics is so much better).

This app has never told me my usage and I can't even tell how much my bill is because I need to know my usage to calculate it and my electric bill is now not billing me all because NRG is not communicating. I have had my account since New years. I'm scared to be on a bill that isn't in my budget. That's why. Already in the payment plan because this happened with another company last year. Also, the app runs slow. 🏃‍♀️ like damn I can't catch a break.

What’s new

End of year release, providing robust improvements to your app experience. Thank you for using our NRG app!