My NRG

NRG Energy, Inc

About this app

The My NRG mobile app offers comprehensive energy management for our electricity and natural gas customers in the Northeast. Easily manage your account on the move by registering or logging in with your picknrg.com credentials. Our chat support team is available Monday through Friday, from 8 am to 8 pm EST, via the app.

Features:
• Manage all your NRG accounts with a single login
• Receive notifications to renew or change your electricity and natural gas plans
• Enroll in natural gas service (availability varies by service area)
• Monitor your energy consumption monthly and annually
• Refer your friends and family to earn a referral bonus.
• Keep track of your NRG Rewards - travel points/miles (redeemable with our partners), charitable donations, or cash back.
• Link your electric vehicle (compatible with 22 EV models), Nest Thermostat*, and Enphase Solar account
• Access FAQs and reach out to us via phone, chat, or email
• Locate your utility's contact details to report power outages
• Provide feedback to enhance your app experience

*NRG is not affiliated with Nest or its marketed products and services. Nest Thermostat is a trademark of Nest Labs, Inc., and all related rights are reserved. Should your Google Nest not appear in the My NRG app following a version update, please unlink and relink the device.

Ratings and reviews

This app has never told me my usage and I can't even tell how much my bill is because I need to know my usage to calculate it and my electric bill is now not billing me all because NRG is not communicating. I have had my account since New years. I'm scared to be on a bill that isn't in my budget. That's why. Already in the payment plan because this happened with another company last year. Also, the app runs slow. 🏃‍♀️ like damn I can't catch a break.

The app used to work great but now it won't even let me login.

Worthless as far as I can tell. This is another factor in me regretting switching to this company. The only piece that seems to work is "my account" and that is slow af. So this app can tell me who I am, eventually, but can't show me my plan or usage. I guess I'll continue to wait for them to respond to my email...

What’s new

The app now supports linking multiple NRG accounts under a single login. We've also implemented several updates to enhance the overall user experience.