58 reviews
Content rating
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About this app

My Energy My Way!

The My NRG app provides a one-stop energy management to our Electricity and Natural Gas customers. View your account details, usage, rewards, change service plans and link smart devices. After you receive your first utility bill with NRG listed as your supplier, register for your My NRG login and access our app. Our Chat Support team is available Mon-Fri, 8 am-8 pm EST to answer your questions.


Access your NRG Electricity and Natural Gas plan details. Change/ renew plans when your current plan expires or is eligible for a change.
View your NRG Rewards - travel points/miles (redeemable with our partners), charitable contributions or cash back.
Add existing NRG accounts and monitor Usage by month and year.
Link your Electric Vehicle (Tesla, Jaguar I-Pace, Ford Mustang Mach-E), Nest Thermostat*, and Enphase Solar account to our app.
Call us, Chat with us or Email us with questions. View our FAQs and find your utility contact information to report an outage.
Provide us feedback to improve your experience.

*NRG is not affiliated with Nest or the products and services it markets. Nest Thermostat is a trademark of Nest Labs, Inc. All rights reserved.
If you do not see existing Google Nest connected to My NRG app after an update, please deauthorize/ sign out and reconnect.
Updated on
Nov 30, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, App activity, and App info and performance
This app may collect these data types
Personal info
Data is encrypted in transit
Data can’t be deleted
58 reviews
A Google user
February 22, 2019
Worthless as far as I can tell. This is another factor in me regretting switching to this company. The only piece that seems to work is "my account" and that is slow af. So this app can tell me who I am, eventually, but can't show me my plan or usage. I guess I'll continue to wait for them to respond to my email...
12 people found this review helpful
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NRG Energy, Inc
February 25, 2019
Hello Chris. Thank you for telling us about your experience with the app. There was an issue earlier with our systems, but it should be working now. Would you please retry? If the issue persists, please email mobile2@nrg.com. Thank you and sorry for the inconvenience.
Stevie C
January 6, 2023
Wish I could give them 0 stars. These people are straight up crooks!!!!! Cornered me in Walmart and signed me up without my consent. Now my electric bills are astronomical!!! $350/month.. for a tiny one bedroom apartment 😡😡😡
2 people found this review helpful
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NRG Energy, Inc
January 11, 2023
Hi, we're so sorry to hear that you're not happy with your plan. We'd be happy to help you find one that works better for you. Please reach out to our customer support team at 1-844-460-0309 or support@picknrg.com to help us serve you better. Thank you!
A Google user
July 29, 2019
Hard to review the app as I'm never able to login. Fingerprint does not work. User name / password keeps giving "Sorry. We are working on a technical error. Please try back later." error.
13 people found this review helpful
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What's new

With this release, we are providing an easier way to add Natural Gas Service for our eligible customers.
We have also enhanced our Electric Vehicle section to include Jaguar and Ford EV models and ability for all NRG customers to link their Electric Vehicle (EV).
Log in/ register your NRG account and access your utility service details.
Our Chat support team is available Mon-Fri, 8 am-8 pm EST via the App.