My NRG

NRG Energy, Inc

About this app

The My NRG mobile app offers comprehensive energy management for our electricity and natural gas customers in the Northeast. Easily manage your account on the move by registering or logging in with your picknrg.com credentials. Our chat support team is available Monday through Friday, from 8 am to 8 pm EST, via the app.

Features:
• Manage all your NRG accounts with a single login
• Receive notifications to renew or change your electricity and natural gas plans
• Enroll in natural gas service (availability varies by service area)
• Monitor your energy consumption monthly and annually
• Refer your friends and family to earn a referral bonus.
• Keep track of your NRG Rewards - travel points/miles (redeemable with our partners), charitable donations, or cash back.
• Link your electric vehicle (compatible with 22 EV models), Nest Thermostat*, and Enphase Solar account
• Access FAQs and reach out to us via phone, chat, or email
• Locate your utility's contact details to report power outages
• Provide feedback to enhance your app experience

*NRG is not affiliated with Nest or its marketed products and services. Nest Thermostat is a trademark of Nest Labs, Inc., and all related rights are reserved. Should your Google Nest not appear in the My NRG app following a version update, please unlink and relink the device.

Ratings and reviews

Worthless as far as I can tell. This is another factor in me regretting switching to this company. The only piece that seems to work is "my account" and that is slow af. So this app can tell me who I am, eventually, but can't show me my plan or usage. I guess I'll continue to wait for them to respond to my email...

Hard to review the app as I'm never able to login. Fingerprint does not work. User name / password keeps giving "Sorry. We are working on a technical error. Please try back later." error.

stupid app. does not allow to login. Either gives a system error message or says user does not exist even after registration.

What's new

The app now features the capability to renew fixed-rate natural gas plans in a few steps. Additionally, the process for renewing electricity plans has been refined, among other updates, to improve the overall user experience of the app.