75 reviews
Content rating
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About this app

My NRG mobile app provides one-stop energy management to our electricity and natural gas customers in the northeast. Register or log in using picknrg.com credentials to easily manage your account on the go. Our Chat support team is available Mon - Fri, 8 am - 8 pm EST via the App.

ᐧManage all NRG accounts under one login
ᐧGet notified to renew/ change your electricity and natural gas plan
ᐧEnroll in natural gas service (depending on service area)
ᐧMonitor your energy usage by month and year
ᐧTrack your NRG Rewards - travel points/miles (redeemable with our partners), charitable contributions, or cash back
ᐧLink your electric vehicle (22 EV car models), Nest Thermostat*, and Enphase Solar account
ᐧView our FAQs and contact us through phone, chat, or email
ᐧFind your utility contact information to report an outage
ᐧGive us feedback to improve your app experience

*NRG is not affiliated with Nest or the products and services it markets. Nest Thermostat is a trademark of Nest Labs, Inc. All rights reserved.
If you do not see your Google Nest connected to My NRG app after a version update, please unlink and reconnect.
Updated on
Mar 4, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, App activity, and App info and performance
This app may collect these data types
Personal info
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

74 reviews
A Google user
February 22, 2019
Worthless as far as I can tell. This is another factor in me regretting switching to this company. The only piece that seems to work is "my account" and that is slow af. So this app can tell me who I am, eventually, but can't show me my plan or usage. I guess I'll continue to wait for them to respond to my email...
18 people found this review helpful
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NRG Energy, Inc
February 25, 2019
Hello Chris. Thank you for telling us about your experience with the app. There was an issue earlier with our systems, but it should be working now. Would you please retry? If the issue persists, please email mobile2@nrg.com. Thank you and sorry for the inconvenience.
A Google user
July 29, 2019
Hard to review the app as I'm never able to login. Fingerprint does not work. User name / password keeps giving "Sorry. We are working on a technical error. Please try back later." error.
19 people found this review helpful
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A Google user
May 16, 2019
stupid app. does not allow to login. Either gives a system error message or says user does not exist even after registration.
6 people found this review helpful
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What's new

We have added 15 electric vehicles from popular brands that can be linked to the app. We’ve also made other updates to enhance the app user experience.