
Heather Greene
the app was working great up until about a week ago I noticed my points stopped working. I have been stuck at 179 points despite spending well over $250 the points aren't counting at all. I use this app to save money but I've missed 3 of the $10 off $20 deals in the last week due to this glitch. and this is since I've noticed it. no telling how long its been wrong. not happy at all.
1 person found this review helpful
National Retail Solutions
July 1, 2026
Hi, we are sorry that you're having issues with the app. Can you write to us at AppSupport@nrsplus.com. Kindly include a description of the issue you are facing, your name, email and phone number associated with your loyalty account. We will investigate and solve the issue. Thanks!

Giovanni OWO
Would not recommend. Was stacking rewards with a store in my area for a year only to try to redeem the free rewards....and have them disappear from my account instantly without being claimed. The store said it was an app issue, so I need to talk to them. No issue, right? I should be able to get the rewards issued back to my account? You would think. After an uneventful email exchange, no solution, pointed me back to the store. Beware of the shady buisness practices, I feel I have been scammed.
1 person found this review helpful
National Retail Solutions
August 11, 2025
We are sorry you had this experience on the app. Each store is responsible for their own loyalty program. If you have any further issues on the app or you feel that there was a bug causing your points to disappear, please email BLsupport@nrsplus.com and we can further investigate.

Stephen Jones
This app is just a headache. I ended up getting a new phone number, and there isn't a way to change that information within the app. You have to email support to get your points transferred to a different phone number. I followed the instructions in the email but they asked for the same information again. I obliged and they sent another email saying I needed to fill out all that information again. Ridiculous. Now, I can't even use points because the "Select Time" is bugged. Nothing but issues.
3 people found this review helpful
National Retail Solutions
August 11, 2025
Thank you for reporting these issues. We will review and make improvements where needed.