5.34K reviews
Content rating
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

The Post-App provides helpful features and practical information on Swiss Post’s services.

An overview of the functions:

Login: Use the Swiss Post customer login for direct access to online services in the app. The login will remain valid for 1 year for protected devices (PIN, fingerprint, Face ID) and 60 days for unprotected devices.

Push function: The push function provides you with the latest information about Swiss Post as well as personal information about upcoming consignments from “My consignments”.

CODESCANNER – can be accessed via “scan” at the top right:
With the scan function, you can scan the barcodes and QR codes on consignment documents or enter the consignment numbers manually. In addition, several stamps are scannable, allowing access to additional information.

The app determines your location (active GPS) and indicates the nearest branch, Postomats, PickPost points, among other things. The location search remains available even when your GPS is deactivated. Assign favourites and always have their current opening hours and collection times available.

You can scan barcodes on letter mail, international consignments and parcels, and QR codes on mailing receipts. The consignment number is then entered automatically in the track & trace overview. To improve the overview, you can add your own text to the numbers of the listed consignments. You can also forward the consignment number.

With pick@home, the parcel carrier simply collects consignments from your home or another address. Scan the pick@home consignment code of your goods returns and the order process will start in the app.

Prices for the most frequently used products are immediately at hand. For more specific consignments, you can use the mail calculator to calculate the costs for shipping within Switzerland and abroad.

Have you saved your login in the app and activated the “My consignments” service? This ensures that you will always have an up-to-date overview of all the consignments you receive. If you activate Push notifications, you will be informed proactively about the progress of the consignment.

Have you received a letter with a video symbol on the stamp? Simply open the scanner, scan the code and watch the video.

Have your mail retained until you return.

Is there a collection note in your letter box? Using the scan function, simply scan the code field on the collection note – then you can select further delivery options.


Fast and easy access to the Swiss Post Contact Center. You can now also contact the chatbot 24/7.


In your personal data you manage the LOGIN and PUSH SETTINGS.

The Post-App is available in four languages (EN, DE, FR, IT) and the language adapts automatically to the smartphone’s system language. If the device language does not match one of the four languages offered, it must be selected manually in a dialogue window.

Use this function to send us direct feedback on the app. We reserve the right to include important information about your device configuration in the e-mail so that we can better address problems.

Information on the authorizations required by the Swiss Post App:

- Required for legacy reasons to ensure older Android versions are supported

- Needed for login

- Receive general and/or personal push notifications

- Required to import contact information captured by a scanner into contacts.

- Specifies the locations of the nearest Swiss Post locations

- Start phone calls from the app (e.g. to call the Contact Center)

- Needed for the code scanner

- Needed for the code scanner
Updated on
Sep 28, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity and App info and performance
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted
5.34K reviews
September 19, 2022
Why have the option to reschedule my shipment when its gatekept by having to confirm my address with a code sent by mail. Every other company out there is capable if doing it without having that extra security measure. FedEx does, UPS does, dhl as well. But oh who guessed it swiss post goes the sane swiss way of doing it the complicated way. And the app is not working as intended either, the website is even worse
Did you find this helpful?
Die Schweizerische Post AG
September 22, 2022
Thank you for your feedback. Please send your query to our customersupport@post.ch. This is how to deal with your individual case.
Naveen Venkataraman
September 25, 2022
Very effective and easy to use app with multiple features - package tracking, finding postal services nearby and information on postal location hours and services offered.
1 person found this review helpful
Did you find this helpful?
Diederik Knaapen
February 5, 2021
It's fine for very basic stuff like updates on consignments, but that's really no added value as you receive updates by email anyway. I tried to make a shipping label through the app today. Terrible! Super user unfriendly, cumbersome process. I had to login multiple times in the process which is very strange. Wasn't able to complete the process as the app refuses to complete the print command. So now I paid for the shipping label, but I don't have the label in my possession. Money gone?
5 people found this review helpful
Did you find this helpful?
Die Schweizerische Post AG
February 8, 2021
Danke für Ihr Feedback. Bitte wenden Sie sich für Ihren speziellen Fall an unseren Kundendienst, damit ihre persönlichen Kontodaten geprüft werden können.

What's new

- Operating My Post 24 terminals without display (growing number of locations)
-​ Overall performance improvement and troubleshooting