
Ana
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The “wrong attachment connected” message no longer appears for me, but the app still disconnects from the device halfway through many routines (Android). This was a common issue even before the most recent update and is still happening now, making treatments unreliable. Support previously said this would be escalated, but I never received follow-up.
20 people found this review helpful
Hi Ana, We apologize that the treatment fails to recognize the attachment on your device. We are pleased to inform you that we have updated the app, and you can resume your treatments. If you continue to experience issues, please feel free to contact our Client Care team at info@support.nuface.com 24/7. -Lily, R.

Cindy Eaton Smith
This app is HORRIBLE. First, if you're lucky enough to connect your device, it won't last. Second, once you do connect, and when your device becomes disconnected (because it will, I promise) you won't be able to actually start any of the app treatments because it'll keep wanting you to reconnect your device. The troubleshooting is ineffective, and when you attempt to submit a help request, you all the way through the screens to the upload proof of purchase screen, but it doesn't work.
27 people found this review helpful
Hi Cindy Eaton Smith, Thank you for your feedback. We're sorry to hear you are having difficulty connecting your device. We understand how frustrating this could be. We would be happy to connect with you over the phone for assistance. Please call us at 1-888-360-9171, we're open M-F from 7 am-5 pm pst. Thank you! - Aline, S.

Amber Green
After initially downloading the app, I was able to sync my nuface device and begin a treatment. The second time I tried to login to the app, it's like my information was deleted. I couldn't get past the login page (where you put your username and password). The login page just freezes. I un-installed the app and reinstalled it. Then it let me create a new account and I was able to use the app. Once again, after my second login, the same issue as before happened. I can't use it now.
14 people found this review helpful
We apologize for the inconvenience you're experiencing. We would recommend trying the following: Close the app first, then restart your phone. Make sure your current NuFACE app version is up to date 1.0.53. We hope this helps but should you need any further assistance please reach out to our Client Experience Experts at info@nuface.com