
Sam M
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Since the update I no longer have access to any routines. Additionally, even when the app did work, it would never recognize my lip and eye attachment. UPDATE: Absolutely disappointed that the app is being discontinued instead of truly updated. The app was one of the reasons I chose Nuface over competitors. All of the routines are not on youtube (at least none of the ones I used) so this device is essentially useless to me now.
4 people found this review helpful
Hi Sam,
Thank you for your review and feedback. While the app will no longer host guided routines, weāve made treatment tutorials available through our website and YouTube channel. Our team is happy to help find routines for your Lip & Eye Attachment by reaching them at info@nuface.com!
Happy Lifting!

Ana
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The āwrong attachment connectedā message no longer appears for me, but the app still disconnects from the device halfway through many routines (Android). This was a common issue even before the most recent update and is still happening now, making treatments unreliable. Support previously said this would be escalated, but I never received follow-up.
21 people found this review helpful
Hi Ana, We apologize that the treatment fails to recognize the attachment on your device. We are pleased to inform you that we have updated the app, and you can resume your treatments. If you continue to experience issues, please feel free to contact our Client Care team at info@support.nuface.com 24/7. -Lily, R.

Cindy Eaton Smith
This app is HORRIBLE. First, if you're lucky enough to connect your device, it won't last. Second, once you do connect, and when your device becomes disconnected (because it will, I promise) you won't be able to actually start any of the app treatments because it'll keep wanting you to reconnect your device. The troubleshooting is ineffective, and when you attempt to submit a help request, you all the way through the screens to the upload proof of purchase screen, but it doesn't work.
27 people found this review helpful
Hi Cindy Eaton Smith, Thank you for your feedback. We're sorry to hear you are having difficulty connecting your device. We understand how frustrating this could be. We would be happy to connect with you over the phone for assistance. Please call us at 1-888-360-9171, we're open M-F from 7 am-5 pm pst. Thank you! - Aline, S.