
Roni Bailey
I had an original device that lasted 10 years and it eventually just lost the zing in the microcurrent. I replaced it with a new Trinity+ and it won't pair to Bluetooth anymore after less than one year, which eliminates the app Trinity+ treatments. I'm giving it three stars because it actually does work but I'm disappointed in the new technology. I wish they would have just kept it simple like the original because that was reliable
Hi Roni, We are sorry to know you are having issues pairing your device. Make sure you have your Bluetooth and Location enabled on your phone when pairing the device. You can also delete the app and reinstall it. If you have additional questions, please reach out to our Client Care Team at info@nuface.com. - Lily

J Kennaw
This app doesn't work with Android, end of story. I bought a Trinity+ during Black Friday. Once it arrived I followed instructions to the letter to pair w/ the app. Pairing failed. Spent about a week troubleshooting, nothing worked so I ended up making a warranty claim. Fast forward to today January 26 and I just now got my replacement. Went to pair it and boom, same issue. Two months of this! My phone is up-to-date & all permissions granted. This is absurd for the $$$ of this system.
3 people found this review helpful
Hi J, We sincerely apologize for the trouble you've had with the app. Although this is not a common issue, especially after getting a replacement, we'd be happy to take a look into this for you, please contact our Client Service Team at +18883609171. - Nancy

Brooke Shaw
When the app works and I can actually get through an entire video, it's great, but I often have to restart the video walk-throughs because it gets stuck on loading the next section. I wish it would just flow to the next section and add a pause feature instead of taking so long to load each part.
3 people found this review helpful
Hi Brooke,
We've forwarded your feedback to our developers. Thank you for taking the time to send us your suggestions!
If you have any questions, please feel free to reach out to our Client Service Team at info@nuface.com. - Nancy