![](https://play-lh.googleusercontent.com/a-/ALV-UjVmcJKcmzM20sBdcJh2LmMJT-_qRfw1wPjesw1pNV37MYrUw3IcMg=s32)
Cindy Eaton Smith
This app is HORRIBLE. First, if you're lucky enough to connect your device, it won't last. Second, once you do connect, and when your device becomes disconnected (because it will, I promise) you won't be able to actually start any of the app treatments because it'll keep wanting you to reconnect your device. The troubleshooting is ineffective, and when you attempt to submit a help request, you all the way through the screens to the upload proof of purchase screen, but it doesn't work.
10 people found this review helpful
Hi Cindy Eaton Smith, Thank you for your feedback. We're sorry to hear you are having difficulty connecting your device. We understand how frustrating this could be. We would be happy to connect with you over the phone for assistance. Please call us at 1-888-360-9171, we're open M-F from 7 am-5 pm pst. Thank you! - Aline, S.
![](https://play-lh.googleusercontent.com/a-/ALV-UjVfvZ6gz9fOZM033SVpuoE80ql8oybiSRAM9gr0fWkUFqtrTp_z=s32)
Donna Marie
Was this app made for an apple product? This does not want to work with my android phone or stay connected to my mini+. It plays one neck application, then it goes to the drawn picture, or it is telling me to turn off the nuface, or it just spins. I have yet to make it through a routine. I also took a picture that and it is nowhere to be found. You need to spend some serious time on fixing these problems, because when you charge such high prices for the machines. We expect a flawless experience.
15 people found this review helpful
Hi Donna,
Thank you for your review. Your feedback is very important to us! I am sorry to hear your NuFACE App experience has not been ideal. We are here to help you get the App working for you as intended. Please don't hesitate to contact us for assistance at 1-888-360-9171 M-F from 7 am-5 pm PST. You can also email us at info@nuface.com.
![](https://play-lh.googleusercontent.com/a-/ALV-UjUr-kfmmPfN_cPNLBIqHkW05CBrSReOePFv-m4OEwRzNAR5sU8=s32)
Rachel Sharp
- Flag inappropriate
- Show review history
Why does a company not update an app so that the full capabilities of their products can be used? My device has never paired in the app to access "exclusive" videos, though I can manually pair my device via my phone so it's not a Bluetooth issue - it's the app. Don't reply with a customer service number until you fix this issue Edit to reply 3/13/24: I confirmed that my phone is up to date. I've restarted, fully shut down, toggled Bluetooth off/on. Fix your app or make all videos accessible
9 people found this review helpful
Hi Rachel, Thank you for your feedback. We are sorry to hear you are having issues connecting your device with the App still. We understand the situation and we want to make things right for you by assisting this issue with our experts over the phone at 1-888-360-9171. We are available on M-F, from 7am-5pm PST. Thank You! Ashley T.