Nummus Chat

Nummus Sistemas LTDA

About this app

Nummus Chat is the app for customer service professionals. It brings together WhatsApp, Instagram, Messenger, and your store's website chat into a single inbox—and delivers it to your mobile phone, where most customer service actually happens.

ALL CHANNELS, ONE QUEUE
Conversations arrive in one place, each labeled with its corresponding channel. Take charge of a conversation from the queue, transfer it to a colleague when needed, and finalize by recording the reason. No one replies over another: a conversation taken over is yours until you pass it on.

RESPOND WITH WHAT YOU NEED AT HAND
Text, audio, camera photo, gallery image, and file. Quick replies for what you type every day. And approved WhatsApp messages to reopen the conversation when the Meta 24-hour window has closed—the app notifies you when this happens, instead of letting you discover it by mistake.

THE CUSTOMER, NOT JUST THE CONVERSATION
Open the contact's profile without leaving the screen: phone number, visitor data, service history, and where they are in the sales funnel.

INTERNAL CONVERSATION WITH THE TEAM
Talk to colleagues within the same app, with attachments and audio. Answering a customer question doesn't require switching to another app and losing track of the conversation.

THE DAY'S RESULTS, IN NUMBERS
How many conversations came in, how long the customer waits, how long the service lasts, and what the satisfaction rating is. Peak hours show when the store needs more people in the queue. Administrators see the entire store; attendants see their own work.

NOTIFICATION WHEN A MESSAGE ARRIVES
The notification arrives on your cell phone. You don't need to leave the app open to avoid losing customers.

MULTIPLE STORES, ONE ACCOUNT
If you serve more than one store, switch between them without leaving the account.

Nummus Chat is for stores that already use the Nummus platform. Access is created by the store administrator; there is no public registration through the app.

What’s new

• Novo ícone do Nummus Chat.
• Quando o agente de IA está pensando ou escrevendo, a conversa mostra, e dá para pausar o envio antes de a resposta sair.
• O campo de mensagem não fica mais com um espaço vazio embaixo depois de tirar foto ou gravar vídeo com o teclado aberto.
• Se a entrada pela conta Nummus não terminar, o app agora avisa para tentar de novo.