
Mike Horan
I hadn't been to the restaurant until this year, but start of summer my rewards would be available, yet could never be used, and all my purchases stopped getting credited points, making the entire reward system mute, or at least for me. Tried customer service, no luck yet. Sometimes the rewards make the difference in going out to eat and with $18 already gone, don't see the point in wasting more until the issue gets fixed
1 person found this review helpful

Alejandro Fernandez
This app needs some work. The customization options are great. But every time I go to checkout, I receive a "Something went wrong!" message and get kicked back to the main menu. Nothing I do can get me to the checkout page. So yeah, I cannot use the app and I cannot call orders in ahead of time. So the app is basically useless.... Y'all got great food though.
34 people found this review helpful

Shane Paris
I scanned to redeem my reward, but nothing comes off at the register. You don't know if it redeemed anything until it's already been paid for. I submitted the error through the app, which forwarded me to gmail. I email what happened. I'm emailed back with a generic "contact us" form to select my issue from drop-down menus - my issue wasn't listed. I haven't received a response in a week. The burgers are pretty good, but the bait and switch rewards makes me more inclined to just go to Five Guys.
2 people found this review helpful