The app is all well and good...but not having an option to pay cash at the time of pickup sucks. Other restaurants (like Wingstop) use this exact same app and allow for cash payments. Including such an option would be quite nice.
Good design, but cannot link my addict card info via phone#
The app accepted the BOGO they have for Addict Members, pretty easy to use app.
Easy to use and the "ready at" time is super accurate.
If customers are going to be FORCED to use an app simply to place an order, you should ensure that the app includes all options that are available when ordering on-site. I also hate being forced to input my cc # rather than having the option to pay cash upon pickup. Very customer-UNfriendly. I'll be ordering from Tokyo Joes less frequently in the future.
What a run around. Store insisted they didn't have the order. Had to send several screen shots of the order confirmation recipe to my daughter who was picking up food. Only after I called and told the person on the phone that the status had changed to order complete meaning the food is ready did they recheck the pick up counter. The cooks had the order the entire time. Management completely unhelpful and has no idea what is happening.
Misc. updates to the online ordering experience
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