Sales Pro

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About this app

OMJ Instore is the exclusive in-store operations app for OM Jewellers sales teams. Designed ground-up for jewelry retail, it helps greeters, sales agents, and store managers deliver a personalized, seamless experience to every customer who walks through the door.
For Greeters
Quickly register walk-in customers with their name, mobile number, occasion, product interests, material preferences, and budget — all in under a minute. The app intelligently assigns the right sales agent using a fair cyclic algorithm, so every agent gets their turn.
For Sales Agents
Know your customer before you meet them. View their full profile, occasion, preferences, loyalty points, and past interaction history the moment they're assigned to you. Use the built-in QR scanner to mark products shown to the customer in real time, and track every item they expressed interest in.
When a sale closes, log billing details instantly. When it doesn't, categorize the follow-up — Normal, Om Pragati, or Booking — set a due date, add remarks, and let the app manage your to-do list automatically.
Follow-Up Management
Never miss a follow-up again. OMJ Instore maintains a smart to-do list of customers due for follow-up today, lets you reach out directly via WhatsApp or phone call from within the app, and auto-reschedules follow-ups when there's no progress — keeping your pipeline active without manual effort.
For Store Managers
Get a real-time view of store activity, sales performance, and agent productivity. Understand which products are frequently shown but not purchased, track conversion trends, and make data-driven decisions every day