1Channel

Channelplay SaaS Private Limited

About this app

1Channel is a sales force automation (SFA) and CRM app for the field sales teams of companies that subscribe to the 1Channel platform. It records every customer interaction (visits, orders and calls) so managers get verified, real-time data from the field.

Access is restricted to employees and authorised partner staff of subscribing companies. Login credentials or company SSO access are issued by the employer’s 1Channel administrator. There is no public sign-up.

KEY FEATURES
• Attendance validated through geo-location and time-stamp
• Planned and unplanned outlet visits
• Customer call logging with verified call details (see below)
• In-store, secondary and tertiary sales
• Stock availability
• Visual merchandising and store signage tracking with images
• Campaign execution
• Market working for supervisors
• Customer and outlet records with contact details, location, category and status
• Voice-to-text input for activity fields
• Actionable in-app reports, plus real-time dashboards on the 1Channel web console

CUSTOMER CALL LOGGING
For companies that use it, 1Channel logs reps’ calls with customers so call records are verified rather than self-reported:

• Calls made from the app get their call type, date-time and duration filled in from the phone’s call log; the rep adds remarks and submits.
• About every 15 minutes, even when the app is closed, 1Channel checks today’s calls made on the phone’s own dialer against the customer numbers in 1Channel. Matching calls are logged automatically and the rep is notified. All other calls are ignored on the phone and never stored or uploaded.
• The app explains this before asking for call log access. Reps who decline can still call customers from the app, but calls won’t be logged, and their company can see that call logging is off.

Ratings and reviews

Atleast provide a option to add invoice photo from gallery it is very critical thing what if we have photo in phone then we are not able to upload invoice to the system and because of this sales data is getting mismatched how to tackle up this nonsense thing unavailability of upload photo from gallery option/feature in the app which requires everytime when we have to upload sales data. Kindly look into the issue and enable the option!

New version is not good,it takes time to load and it will not open if you dont have data or wifi, better bring back the old version. Its more convenient plus way more easy to log in because of fingerprint pass.

this is spyware always monitoring in the background 3rd class developer team

What’s new

SDK Migration
Minor Bug Fixes