OneTracker

RodrigoSoares

About this app

OneTracker helps teams manage service operations from the field.

The Android app gives authorized users a focused mobile workspace to create, view, update, and resolve service tickets, check assigned work, look up assets, add operational updates, and capture service evidence when needed.

Key features:
• Sign in securely to your organization
• View assigned and requested tickets
• Create new service requests
• Update ticket status and add comments
• Look up assets by name, tag, or serial number
• Link assets to service work
• Capture foreground location evidence for active service tracking
• Access account and notification settings

OneTracker is built for business and operations teams that need a practical service desk and field-work companion. Access requires an authorized OneTracker account provided by your organization.

What’s new

- Tracking now creates or resumes a transfer with every asset linked to the ticket and synchronizes the route with the TJRS portal.
- Associations used in transfers or contractual evidence are protected; the app explains the lock and hides invalid actions.