Opal Echo is a smart ticket management app designed for Opal Organisation employees, making workplace support simple and efficient. Employees can easily raise tickets by selecting the relevant category and attaching images, videos, or voice messages to explain their queries clearly. Tickets can be tracked in real-time, ensuring transparency and timely resolutions. Admins have a centralized dashboard to manage, assign, and resolve tickets efficiently, keeping everything organized and streamlined. With a secure login system, intuitive interface, and multi-format support, Opal Eco empowers employees and admins to communicate, collaborate, and resolve issues faster than ever.