
A Google user
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Right, this app downloads, makes the correct key, but doesn't work on Android 9. I did a little investigating and my results: The app only works when both Bluetooth and GPS are on. Please include these in your instructions before more people get locked out of their rooms. Updating to a one star because your team says they went through troubleshooting, but I had to discover the fix. I even wiped my phone in my troubleshooting.
23 people found this review helpful
Thank you for your feedback, and we apologize for any inconvenience. Support researched your ticket and was not able to replicate the issue on our Pixel. Next step is usually to work with the affected device directly. When we reached out, it was not a good time. Please feel free to call our support line if you would like to troubleshoot further.

John Gahbauer
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Could not get this app to work despite giving all permissions. And why does a key app require file access permissions? We were lucky not to have arrived 20 minutes later when front desk closed or we would have been locked out for the night. They gave us a key card to use instead. Too bad this tech just doesn't work.
5 people found this review helpful
OpenKey
September 26, 2022
Hi Palosanto, thanks for taking the time to leave a review. We're sorry to hear that you had such a negative experience with our product. We'd love to get more information and see if we can help troubleshoot the issue.
Please provide the hotel, room number, and date of check in & check out.

Brittany Roberts
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Pretty good and great idea only downfall is sometimes it will back you out and you have no way to get back to your room besides going to the original text and following the link back in also it'll sometimes not let your key work and you have to re set up in order to use phone as key again. All in all it's a superb app