Good. But some features don't work. The"Automatically Open Gate" button is disabled and won't allow me to use that feature. Also, the usage history page is empty and does not track my gate usage. But when I'm close enough it does allow me to open the gate, and that's the primary reason I'm using the app.
2 people found this review helpful
Uneven and illogical. First, it does work, sometimes, that's why it gets a few stars, however it will sometimes not let me in and others not let me out. I see the developer saying that the facility can adjust that, but the facility can never get anyone to answer the phone. Secondly it always, ALWAYS starts by "looking for facilities", which is abysmally slow, and my facility is already chosen. There is no logic to programming it that way.
9 people found this review helpful
June 15, 2020
Hello Mr. Young. We apologize that you are having issues with the app. If you could provide us with the property name and address, we can look into trying to address the issue. We have also shared the above information with our developers. Please send us additional information to our support site found here www.opentechalliance.com/support/.
Frequently inoperative. It wants to "Update Units" every time it launches, not infrequently that fails. It will bring me to a random list of storage units. It, more often, won't recognize that I'm at my storage unit. I can't tell if that's because the ordeal isn't working it the app, either way, it doesn't work. I run my business out of the storage complex so use the app multiple times a day.
6 people found this review helpful
August 27, 2021
Hello Tony! Thank you for the feedback. We are sorry to hear you are having issues with Storage Genie. We would love to investigate the issue further and help resolve any outstanding concerns - please reach out to us at 1.602.773.1700. Thank you!