App doesn't work on android phones. I put in my unit and access code, and it just shows me a red circle with a "-" in it like I selected something wrong. I Contacted their support line and was told they were not able to replicate my issue and it must be my phone. I don't really understand that because I have a relatively current phone (galaxy note 20 ultra 5g). Had a friend plug in the info in their iPhone, it worked. Still won't open or recognize the gate nearby even when within an inch of it.
1 person found this review helpful
Uneven and illogical. First, it does work, sometimes, that's why it gets a few stars, however it will sometimes not let me in and others not let me out. I see the developer saying that the facility can adjust that, but the facility can never get anyone to answer the phone. Secondly it always, ALWAYS starts by "looking for facilities", which is abysmally slow, and my facility is already chosen. There is no logic to programming it that way.
7 people found this review helpful
June 15, 2020
Hello Mr. Young. We apologize that you are having issues with the app. If you could provide us with the property name and address, we can look into trying to address the issue. We have also shared the above information with our developers. Please send us additional information to our support site found here www.opentechalliance.com/support/.
Frequently inoperative. It wants to "Update Units" every time it launches, not infrequently that fails. It will bring me to a random list of storage units. It, more often, won't recognize that I'm at my storage unit. I can't tell if that's because the ordeal isn't working it the app, either way, it doesn't work. I run my business out of the storage complex so use the app multiple times a day.
4 people found this review helpful
August 27, 2021
Hello Tony! Thank you for the feedback. We are sorry to hear you are having issues with Storage Genie. We would love to investigate the issue further and help resolve any outstanding concerns - please reach out to us at 1.602.773.1700. Thank you!