My Orange BE

Orange Belgium

About this app

As an Orange Belgium mobile customer, MyOrange app allows you to:
• Closely monitor your consumption
• Consult and modify your tariff plan
• See your last 6 invoices and review the details
• Manage your payment preferences (method of payment and address for receiving invoices)
• Pay your invoices via a banking app or with your card reader
• Reload your prepaid card or that of someone close to you
• Shift from a prepaid card to a subscription in just a few clicks
• Activate, adapt or deactivate options
• Manage the tariff plans and options of members of your household included on your invoice
• Consult your advantages and accept your gifts available thanks to the Orange Thank You loyalty programme
• Add cards to your subscription for members of your household directly from the app
• Add an Internet or TV offer to your subscription
• Purchase a new smartphone and benefit from advantageous reductions by combining subscription + smartphone
• Find the nearest Orange shop
• Test the network coverage and speed of your internet connection
• Access FAQs, web forms and useful numbers for contacting us. We will be delighted to assist you!

IMPORTANT INFORMATION

• Do not worry about your surf volume:
The use of the app itself is free in Belgium and abroad.
The use of third-party applications is not: the use of GPS for the localization of Orange shops and the payment or reloading via a banking app is charged as a surfing volume.

• Use via mobile network or Wi-Fi:
The My Orange app is accessible via the mobile network or Wi-Fi.
Connecting through the app with our 3G/4G gives you immediate and automatic access to the app.

Careful! For the automatic recognition to work, you may not use VPN or old proxy settings.
If you still need to enter your mobile phone number even if you’re using Orange's mobile network, you have to remove the proxy from the internet settings of your mobile device. More information at https://www.orange.be/nl/instellingen (Dutch) or https://www.orange.be/fr/parametres (French)

If you prefer connecting through Wi-Fi upon first usage after download or update, you’ll be asked to enter your phone number. The received SMS code will give you access to the app.

• Consumption view:
The information shown is limited to the card for which the application is used.
Shown data is purely informative and does not replace your invoice.

BUSINESS OR CORPORATE CUSTOMER?

• The My Orange app has also been optimized for our B2B customers with a SHAPE tariff.
• Please contact your Fleet Manager if you have another business tariff plan. Together with the dedicated Customer Service we'll surely find a way to manage your consumption.

More information can be found on www.orange.be/myorange

Ratings and reviews

Do not use eSIM. Tried to activate eSIM through their app (they do not send qr codes like they are supposed to, only activating through app). Process failed, and now neither eSIM nor my Physical SIM work. Basically, it bricked my mobile data with no ability to contact support. X support is not private. Everyone can see threads, but obviously, I can not call by phone since mobile data doesn't work. Nice job with the app, guys...

The app itself looks like it is made in 1990. It is just a panel with your usage and the rest is ads for their own services. They changed my type of subscription without my consent and now I have to pay more. There are some parts of the app that don't have a translation so it is in french. It also signs out automatically once upon a time so you have to sign in and do the sms verification again. It is filled with badly cropped and stretched out png images in very low quality. *Dies from cringe*

I would give this app 0 stars if I could. It is pretty much useless. It doesn't work most of the time. The integration to pay through the banking app works once in a blue moon. It is unfortunate a giant telecommunications company can't have a top notch app, but that is expected from Orange as, even, their in-store customer support is poor, sub-par, rude and lazy.

What’s new

Corrections on invoice payment and anti-spam functionality