MySosh France

Orange SA

About this app

The MySosh app allows you to manage your contracts, subscribe to an option, receive assistance, and interact with the Sosh community at any time.
Do you have questions about your usage? MySosh allows you to track your usage details and also top up your credit at any time. So, no more unpleasant surprises at the end of the month!
Looking for information or experiencing a problem? The Help section offers online solutions and allows you to consult the support forum and chat with an advisor.

Tip: A widget allows you to access your usage monitoring at a glance.
How to install it? Long-press from the home screen of your mobile or tablet and select the "MySosh" widget.

With MySosh, enjoy numerous features:
- Track your orders
- Track your usage details for all your plans
- View, download, and pay your bills
- Update your bank details and change your payment method
- Change your plan or mobile phone
- Subscribe to or cancel your options
- Top up mobile credit for blocked mobile plans
- Check your included destinations and international rates
- Subscribe to a travel pass and schedule its activation date
- Access emergency procedures: PUK code, line suspension, SIM unlocking, etc.
- Manage your box services remotely
- Test and troubleshoot your box and connected devices
- Test and troubleshoot your services and devices
- Access the Help section and chat with an advisor
- Modify your personal information and data
- Manage the day-to-day operations of your contracts (power of attorney, moving, offer transfer, cancellation)
- Identify and block unwanted calls on your mobile
- Stay informed with the notification center

Note! MySosh is compatible with the accessibility options of your mobile or tablet.
Also take advantage of the dark mode to rest your eyes and maximize your battery. The feature is accessible from the app's navigation bar:
Account > App Settings > Display.

Contribute! To continue guaranteeing you the best quality of service wherever you are, help improve network coverage (by collecting technical network data).

Want to understand the permissions requested by the app and maintain control over your personal data? Go to the "Privacy and Confidentiality" section, accessible from the Account tab in the app's navigation bar or at https://applications-et-logiciels.orange.fr/applications/my-sosh-notice-dinformation-sur-protection-des-donnees-personnelles

Do you like the MySosh app? Feel free to write a review on the app store!

* Downloading and using the MySosh app are free (excluding mobile internet connection costs depending on the subscription plan).
* The MySosh app is available to Orange France residential customers with a mobile or internet plan.

Ratings and reviews

This application doesn't work when the phone system language is set to different language other than French. When you type your account name and password, one error message is appears "un problème technique est survenu" Moreover there is same issue with all Orange apps such as "orange et moi" or "My Livebox" and so on... Your developer team should fix this issue

One of the worst experience you can possible have on android. Fully bugged, awful UX, you cant click on most of the button you see. Even after getting out of the app it's still impact my phone for a few second. I would uninstall it, if only i had the choice.

Sosh is excellent, I have got it in my 2nd home in France (I live in England) gaming is superb when I'm there (no lag) and I can monitor my property in France when I'm in England Cameras, door bell, temperature and humidity monitors and switch the lights on and off via WiFi as easily as when I'm there, all at a low cost to me 100% recommend.