
Tatiana Yates
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I have reservations. While the new layout is awesome, especially when it shows you your full account number, cd maturity dates, interest rates, etc, my wallet was stolen 5/20 and I went to the app to turn off my three debit cards and it was no longer an option. The only thing that showed was card swap, whatever that is. I had to call and talk to an after hour rep while holding for a substantial amount of time to get thru and someone could have placed online orders, ATM withdrawal, anything.
9 people found this review helpful
Orion Financial
May 26, 2022
We truly apologize for the troubles. This feature is still being enhanced and due to roll out in a new app version soon. In the meantime of course we recommend that you download the SecurLock Equip for total card controls in a different app. If you need assistance please email to info@orionfcu.com and someone will reach out to you shortly.

Mary Ellen Caradonna
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Update: the "retake" button is a white box with black lettering; the "accept" box is dark blue with dark font, overlaid with black background. It is nearly impossible for me to see it. But it does work, so my suggestion is to dupicate the color scheme of the "accept" button to match the color scheme of the "retake" button. Unable to mobile deposit check. It keeps asking to retake picture. No option to accept picture. The picture is good quality.
5 people found this review helpful
Orion Financial
May 26, 2022
We apologize that you are experiencing issues with our mobile app. We recently released an update to our android app. If you are still experiencing issues, please reach out to us directly, at 1-800-532-9025, or send your contact information to info@orionfcu.com and someone will reach out to you shortly. Thank you for your membership!

Brandon
Been a customer of Orion since the MATCU days and have been using the app since it's introduction. No problems until the recent update that doesn't have an option for "forgot user id" since I've been logging in with my finger (biometric) for 3 or 4 years. Now I've been waiting on a call back for more than 24 hours since the phones have been busy all week.
Orion Financial
May 16, 2022
We apologize that you are experiencing issues with our mobile app. If you have time, please reach out to us directly, we can help you in remedying this problem. Please call at 1-800-532-9025, or send your contact information to info@orionfcu.com and someone will reach out to you shortly. Thank you for your membership!