Ortez Ticket Management

ORTEZ INFOTECH PVT LTD

About this app

Ortez Ticket Management app – Simplify Support, Streamline Workflow, Strengthen Service

Delivering excellent customer support starts with the right tools. Our Support Ticket Management App is an all-in-one, easy-to-use platform designed to simplify the way your team handles service requests. Whether your business operates on-site, remotely, or in the field, this powerful app helps you track, manage, and resolve tickets efficiently with smart workflows and seamless team collaboration.

Built with service teams in mind, this app offers everything you need to manage your operations smoothly—from the moment a customer raises a ticket to the final resolution and beyond.

Core Features:

- Ticket Management:
Create, assign, and prioritize support tickets with just a few taps. Add notes, set due dates, and keep track of progress every step of the way. Merge duplicate tickets, share ticket details with stakeholders, and even transfer tickets across team members or departments.

- Customer Profiles & Asset Management:
Maintain detailed customer records including contact info, ticket history, and related assets. Track and manage customer-owned equipment or systems to streamline troubleshooting and improve future service delivery.

- Follow-Up & Postpone Options:
Schedule follow-ups to ensure no ticket goes unresolved. Use the postpone feature to reschedule tickets when needed, while keeping a clear audit trail of all activity.

- Attendance Tracking:
Mark attendance with a single tap. Capture check-in/check-out times along with GPS location to manage remote and field teams effectively. Track employee availability and ensure accountability in real time.

- On-Site Check-In & Travel Logs:
Enable your field agents to check in at service locations and log travel details. Capture date, time, location, and any travel-related notes to enhance field service accuracy.

- Travel Expenses Management:
Easily log and submit travel expenses related to support visits. Attach bills or photos, add descriptions, and keep all expense records linked to the appropriate tickets for transparent reporting.

- Work Summaries & Reports:
Once work is completed, team members can enter detailed work summaries for review. Export summaries, generate performance reports, and analyze data to continuously improve service quality.

- Seamless Collaboration & Sharing:
Work together more efficiently. Share tickets with other users, departments, or customers, and allow for transparent communication and faster resolution.

- Smart Notifications:
Stay informed with r alerts for new tickets, follow-ups, transfers, and updates. Never miss an important task again.

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Whether you’re handling technical support, customer service, maintenance, or field operations, our Support Ticket Management App brings clarity, control, and coordination to your workflow. Empower your team with tools that save time, reduce errors, and elevate the customer experience.

Start transforming the way you manage support today—download the app and put the power of organized service in your hands.

What’s new

Welcome to the Beta version of the Ortez Support Management App — your go-to platform for managing customer issues, tracking tickets, and streamlining support workflows in real-time.

What You Can Do in This Beta:
• Submit new support tickets with detailed issue descriptions.
• Attach screenshots, files, or documents to tickets.
• View and update the status of existing tickets.
• share , transfer and merge tickets.