Victoria Godsell
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It's quite misleading in saying you'll receive a service quickly. I booked for the same day 19h, and was instead informed that a technician was booked for almost a week later. For laundry. When the technician did come, he said it would be back on the following Monday but the app said Wednesday. I had to contact them to get this sorted out. Why do I have to approve a return time? Good concept, but user flow is 👎
3 people found this review helpful
Egor Gurov
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My refrigerator broke down due to a faulty start relay. Total cost was 152 euros — 67 as was indicated and 85 for the start relay itself. This is an unimaginable cost for a low-cost common item. The initial amount mentioned was "eight five," not "eighty five"! I regard this as deception. Problem was resolved swiftly, technician spoke English. Never using this service again! Support replied me that technician hadn't provide any details about my order, no receipts.
2 people found this review helpful
Miguel Noite
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The concept is good but customer support is terrible or noexistent - They get your money but won't help you AT ALL after the service. CS takes days to send you the same message all over again and won't try to help you at all. Quality isn't good and honestly just Google it and you'll find proper professionals delivering the same service (for a better price). You can hire professionals directly using Zaask or Fixando (cheaper and better). NEVER AGAIN!
20 people found this review helpful
Oscar Technologies
17 July 2022
Hi Miguel,
We want to apologize for the inconvenience that we caused and let you know strive to provide the best to all our customers. Our customer support is available by real-time chat and email, every day, from 9 AM to 6 PM.
We want to take a closer look at your situation, can you please an email to info@oscar-app.com with your service details?