Chat Agente

oseznoapps

About this app

Chat Agent is OseznoApps' mobile application that allows agents to manage and monitor intelligent, real-time customer conversations, integrating automation, conversational flows, and operational control from a single platform.

The app is designed for environments where customer service, order processing, and conversational interaction need to be fast, structured, and scalable.

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Main Features

• Secure login for authorized agents
• Real-time message reception with push notifications
• Viewing and management of active conversations
• Hybrid interaction: automation + human intervention
• Support for structured flows (e.g., orders, inquiries, customer actions)
• Full synchronization with the OseznoApps web platform
• Efficient session management and conversational context
• Optimized for performance, stability, and low data consumption

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Product Focus

Chat Agent is more than just a chat app.

It's an operational tool that allows you to:

• Reduce manual workload through automation
• Standardize customer service
• Manage real-time interactions with context
• Scale communication without losing control

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Privacy and Security

The application uses encrypted connections and secure authentication mechanisms to protect information.

Data is managed under confidentiality principles and is not shared with third parties.

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Requirements

• Internet connection
• Valid agent credentials on OseznoApps

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Additional Information

Privacy Policy:

https://oseznoapps.com/privacy-policy

What’s new

Mejoras y correcciones:
- Se corrigió la restauración de conversaciones activas al reabrir la app.
- Mejoras de compatibilidad con Android, tablets y modo horizontal.
- Ajustes en navegación inferior, perfil, chats y pedidos.
- Mejoras de conexión en tiempo real y configuración de producción.