플러그챗

Ostbig inc.

About this app

PlugChat is a customer support chat that connects visitor inquiries to the agent console in real-time with just a single line of script added to your website. With this app, you can use the agent console directly on your mobile phone while ensuring you don't miss any inquiries via **real-time push notifications**.

**Key Features**

- **Real-time Inbox** — New messages flow in real-time, so no refreshing is required.

- **Set Two Notifications Separately** — You can turn "New Inquiry" (when a visitor starts an inquiry) and "Agent Request" (when a conversation moves to the waiting state) on and off separately. Settings are saved per device and persist even after restarting the app.

- **Notification Tab → Go Directly to Conversation** — Tapping a notification opens the conversation screen immediately.

- **Stay Logged In** — Once logged in, you remain logged in until you log out.

- **Attach Files** — Attach images, PDFs, and other files to conversations, and save received attachments.

- **Prevent Competition for Assignment** — Assignments are given only to the agent who picked up the case first.

** **User Guide**

- This is an app for agents affiliated with a PlugChat Workspace. A Workspace account is required to use it.

- Notifications are available after logging in with your email and password.

- We do not collect any personal information other than the Device Token (FCM Device Token) for receiving notifications.

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## Personal Information Processing (Summary for Review Response)

- Items Collected: One type of Device Token (FCM Device Token) for sending notifications

- Purpose of Use: Sending notifications for new inquiries / agent requests

- Storage/Destruction: No longer used upon logout, app deletion, or notification disabling

- Provision to Third Parties: None (Firebase Cloud Messaging is the sending infrastructure)