
Adnan Kunic
Application has software bugs, be care full with your reservation especially if you have many children, application sometimes mixes up with age of children! I was very dissatisfied with it since it made wrongly reservation besides of me stating exactly what I need!
5 people found this review helpful
Zonline Ticaret ve Turizm A.S
July 6, 2023
Merhabalar, yaşadığınız sorundan dolayı çok üzgünüz. Konuyla alakalı size daha iyi yardımcı olabilmek için iletişim bilgilerinizle beraber help@otelz.com adresine mail yönlendirmenizi rica ederiz. Anlayışınız için teşekkür ederiz.

wael zen
I've called the call center at noon same day of the booking,and told him that the hotel can't find my booking, he assured that my booking is active,and my reservation reference is working, Then i told him(otelz representative) that I'll reach the hotel at night, can i pay to be sure that they will NOT cancel my booking?, He said no worries, u can go any time and pay there, now we are there(11pm) very tired, and NO booking ,no more rooms, thank you otelz for the headache u caused,
3 people found this review helpful
Zonline Ticaret ve Turizm A.S
October 5, 2021
Dear user, we are so sorry for the negative situation you have experienced. 😔 Could you please share your contact information with us via help@otelz.com to solve the problem?

Osama Al Tarish
A very bad service . When I wanted to cancel my reservation, I spoke to them on the phone and then they hung it up. More than five times the same thing happened and the chatting service same thing . I do not recommend it to anyone.
1 person found this review helpful
Zonline Ticaret ve Turizm A.S
July 23, 2024
Thank you very much for choosing our Otelz application. If you send your reservation details and contact information to Destek@otelz.com regarding the problem you are experiencing, our solution team will reach you as soon as possible. We hope you will choose Otelz for your future holidays and have a nice day!