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About this app

The MyFidelidade customer area was created with your needs in mind and to help you simplify your day-to-day. With the app you can manage your Health, Auto, Home, Life and Personal Accident insurance, wherever and whenever you want, through access to its details and main features. For the remaining insurances, you will be able to consult your documentation.

Simple, practical and easy to use so you don't waste time, these are the main features available in MyFidelidade:

• Monitoring of Car Claims: you can understand all the stages in the resolution of a claim, what stage your process is in (expected response times) and also reschedule or cancel the inspection of your vehicle.

• Home claims follow-up: after the claim has been reported, follow up on it until its resolution. Consult online and in real time all the stages of the process, with features available such as sending the preferential date for carrying out the expertise at your home if necessary, confirmation or introduction of the IBAN for payment of compensation and also attachment of documentation that may relevant to the resolution of the process.

• Participation of Car and Digital Home claims: it is only necessary to choose the type of claim and indicate the necessary data.

• Car travel assistance requests: through the App you can request assistance in the event of a breakdown or accident. By sending the GPS location, you can immediately request a trailer or taxi.

• Requests for reimbursement of healthcare expenses: with the possibility of scanning invoices and proof of payment.

• Access to the Multicare digital Health card: through the MyFidelidade App you can use your Multicare card in digital format and generate an Authorization code to access the Multicare network, valid for 24 hours.

• Monitoring reimbursement requests and health authorizations;

• Research of Car and Health providers.

• Consultation of documentation and payment receipts for all your policies.

• Update your contacts and address.

MyFidelidade is easy to understand, quick to use and available 24 hours a day, 7 days a week. Download the app, register and start managing your insurance today.
Updated on
May 9, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location and Photos and videos
Data is encrypted in transit
You can request that data be deleted

What's new

Esta versão contém melhorias na experiência de utilização e performance.