Christina Carus
This was a great app. I use it frequently to monitor my electricity usage. However, since joining Ovo Beyond, all of my insights have disappeared. I used to be able to see where the electricity was being used, e.g, white goods, appliances on standby, heating, etc. Now, all I have is a message to update my profile to get accurate insights, which I've done over and over! I can't see any way to opt out of Beyond to fix this issue. Such a shame.
2 people found this review helpful
Thanks for your valuable feedback, Christina. Please can you email a summary of your issue and your account number to ovoapp.support@ovo.com? (Please don't share any sensitive information). We'd love to take a further look into this. Thanks, Charlie
Lana Satlodge
I used to pay around 500 £/month for gas and electricity for a small house. I really didn't want to pay with direct debit. However after a lot of investigation, I have been advised to pay direct debit, as my price range would change like that. I went with it, and just with that the monthly 500 £ bill reduced to 250 £. I never got refunded for previous payments, but I was very happy to cut the bills half. After half a year, my balanced got so much plus, that I reduced the direct debit to the min.
Hi Lana, I'm sorry for the issues you're having with your billing. These reviews are for the functionality of the app itself, for help with your Direct Debit please reach out to us here: https://www.ovoenergy.com/help ^Fionn
Stuart Axe
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New update. New bugs. Home page balance does not match balance in charges and payments page. I have to log in with email and password every time I open app rather than just the once before then thumb print after that and onwards. In other words it does not remember my sign in on my device where it did previously.
Hi there Stuart, I'm very sorry to hear about any ongoing difficulty you're having viewing payments on the app. So we can investigate this, please email a summary of your issue and your account number to ovoapp.support@ovo.com. Please don't share any sensitive information. ^Jasper