
Katherine Gobey
Really laggy, often fails to load, I get loads of errors all the time which makes using the app really frustrating. Things seem to move around or not load so I can't find what I need. The adverts trying to get me to sign up to all sorts of new services all seem to load fine though!
8 people found this review helpful
This is disappointing to read, Katherine. Please can you contact us using our Help Centre, here: https://www.ovoenergy.com/help and we'll investigate this for you. ^Dave

Mandy Reid
Absolutely awful. I haven't been able to top up on the previous app for ages. It keeps giving me an error code, so I have to go online. Ok, that's fair. Have downloaded the new app hoping this issue is fixed and it won't even let me sign on. Get a grip and produce an app that fricking works, OVO! You are a major energy provider and this is pathetic! Absolutely raging.
3 people found this review helpful
Hi there, I'm disappointed to read this. Please get in touch with us using this link: https://www.ovoenergy.com/help/article/how-do-i-get-in-contact and one of the team will be able to help. ^Sam

Ilona Vanburgh
Started off okay BUT... it's now not showing my recent top ups in history. That's pretty poor, because if the credit fails to go to the meter then I don't have a code to manually do it myself. You've taken the payment so show it in the history please. Also, I used to get confirmation emails when I topped up, they don't happen anymore, so no code there either. You seriously don't expect me to ring you to sort it do you? It's your app. Really beginning to think I should move to Octopus.
6 people found this review helpful
Hi Ilona, I'm disappointed to read this. Please can you get in touch using this link: https://www.ovoenergy.com/help/article/how-do-i-get-in-contact and one of the team will be able to help. ^Sam