
Arthur Adams
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Obviously, I've no idea what is going on with the developers of this app, but they seem to have woefully misunderstood what logging in should entail. Despite me selecting to use biometrics when logging in, I still have to enter my log on details. Now I also have to confirm it is okay to share them with OVO. Well, of course it is, I'm trying to log in! Then I still have to use my biometrics, sometimes twice! All very annoying.
10 people found this review helpful
Hi there Arthur, I'm very sorry to hear about any problems you've been having with accessing our app! So we can investigate it, please email a summary of your issue and your account number to ovoapp.support@ovo.com, along with any screenshots you may have. Please don't share any sensitive information. ^Natalie

John Cockcroft
Since the latest update!!! I keep getting an error saying the app cannot access all my data. Multiple options then fail to work. I've tried reinstalling the app and logging out/in. There are delays in usage data, accepted this is only update daily, but there seems to be no consistancy as when this is done for gas and/or electricity.
3 people found this review helpful
Hi John, I'm very sorry to hear of the issues you've been experiencing. So we can investigate further, please email a summary of your issue and your account number, along with any relevant screenshots you may have to ovoapp.support@ovo.com. Please don't share any sensitive information. ^Luke

Jayne Oxtoby
Horrible disjointed app with minimal information available. Since the update, I can't get past a stupid full page screen that wants me to sign up to email notifications. I have to press repeatedly to get rid of it without signing up. They already have my email and bombard me with stuff anyway - why do they want to double down on this? Once in the app, several things don't work, then it will crash. Isn't technology great. Oh for the days of just being able to ring a company and speak to someone.
13 people found this review helpful
Thank you for your review, I'm sorry you're not receiving the full app experience. So we can investigate this, please email a summary of your issue and your account number, along with any relevant screenshots you may have to ovoapp.support@ovo.com. Please don't share any sensitive information. ^Sam