
Steve (England) Good
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 Rubbish App, fails to open the bits that I need to see. Reinstalled, rebooted, still no change. OVO, return us to a version that allows all parts of our account to be seen. It's bad enough to be forced to pay MONTHLY when I never defaulted in a three monthly cycle of payment once. Bring back the days of SSE where the bills could be read and understood. Your billing is over-complicated at best, and impossible to navigate at worst.
49 people found this review helpful
I'm very sorry to hear about the problems you're having with the app, Steve! If you can reach out to the team here: https://www.ovoenergy.com/help, we can raise any issue with our Tech team. ^Sam

Katherine Gobey
Really laggy, often fails to load, I get loads of errors all the time which makes using the app really frustrating. Things seem to move around or not load so I can't find what I need. The adverts trying to get me to sign up to all sorts of new services all seem to load fine though!
4 people found this review helpful
This is disappointing to read, Katherine. Please can you contact us using our Help Centre, here: https://www.ovoenergy.com/help and we'll investigate this for you. ^Dave

Arthur Adams
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 Obviously, I've no idea what is going on with the developers of this app, but they seem to have woefully misunderstood what logging in should entail. Despite me selecting to use biometrics when logging in, I still have to enter my log on details. Now I also have to confirm it is okay to share them with OVO. Well, of course it is, I'm trying to log in! Then I still have to use my biometrics, sometimes twice! All very annoying.
30 people found this review helpful
Hi there Arthur, I'm very sorry to hear about any problems you've been having with accessing our app! So we can investigate it, please email a summary of your issue and your account number to ovoapp.support@ovo.com, along with any screenshots you may have. Please don't share any sensitive information. ^Natalie