PagerDuty

PagerDuty, Inc.

About this app

PagerDuty turns any signal into insight and action to improve agility and visibility across organizations. Through its SaaS-based platform, PagerDuty arms developers, IT operations, support, security, and business leaders to prevent and resolve incidents for exceptional customer experiences. As revenue and brand reputation depends on customer satisfaction, more than 9,000 small, mid-size and enterprise global customers such as Comcast, Lululemon, Slack, IBM and Panasonic use and trust PagerDuty to maximize their time and increase their business response and efficiency.

PagerDuty for Android enables the following:

FLEXIBILITY OF NOTIFICATIONS
Receive unlimited push notification alerts and set custom sounds for alerts.

TAKE ACTION FAST
Easily access and respond to open incidents (acknowledge, resolve, or reassign).
You can also create new incidents directly from the mobile app.

THE INCIDENT DETAILS YOU NEED
View incident details, grouped alerts, and resolution timelines at a glance.

MANAGE ON-CALL SCHEDULES
View your on-call shifts and team schedules. Book overrides for yourself or your teammates.

RECRUIT THE RIGHT PEOPLE
View user directory for user on-call schedules and contact information.
Easily loop in responders for additional help with a single tap.

REMEDIATE FROM MOBILE
Execute custom actions (like restarting servers, running diagnostics, etc.) on incidents.

*A PagerDuty user account is required to use this application.

Ratings and reviews

Please default to open incidents again (or give me the choice). The most common things I use the app for is Acknowledging, Snoozing and resolving incidents, and also creating a new page. All of this is now hidden behind another tap from the new home screen using a narrow bit of text which can be missed easily. I understand there can be some useful info in there, but I would much rather THAT information be more taps away. I used to be able to open the app, quickly swipe and be done; no more.

Functionality-wise it works great. Aesthetically it keeps going downhill. They need to stop adding clutter to the home screen, or at least let users choose what to display on the home screen. When I open the app I want to immediately see my incidents, these days you have to click into another screen to see them.

When I updated to Android 14, override system volume feature stopped working but was still enabled in the UI. I did not get any notiffication from pagerduty about this, so I assumed it was working and missed the page. Tested multiple times. Edit: I emailed support and got a generic response. After documenting my configuration for a reply with more info, I decided to reinstall and reconfigure everything. The same settings worked after the reinstall. Remember to test after major Android updates.

What's new

What's new in version 7.70:

- Introducing Widgets! The On Call widget can be added to your phone's Home screen for easy access to existing & upcoming On-Call shifts info, without even having to open the App
- Introducing Home screen Customization: Add, remove & rearrange cards on your App Home screen
- New minimum OS req: Starting June 18, 2024, our app will require Android 11 or higher for future updates

To improve security, Mobile app login from rooted or jailbroken devices is now blocked