
Wendy R
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A terrible app. Sometimes can't log in at all, randomly doesn't recognize code or can't connect to swan server. Always have to bypass zones several times before they stick. Update: I downloaded the Babyware application and updated the firmware on my Paradox board. It doesn't have the problem with not recognizing the code any longer but it frequently (every day) doesn't connect (have to close all my apps and try again several times) and no change in bypassing zones
13 people found this review helpful
Paradox (Security Systems)
March 2, 2022
Dear Wendy,
The Swan server is operating normally now for most customers. We strongly recommend upgrading the firmware of the communication module to the latest version.
Please contact us if you are still encountering issues, and we'll be happy to help
Sorry for the inconvenience.
George Radulescu
georgerp@paradox.com

Emile Erasmus
Terrible terrible app. Been with them for about 2 years and they are very constant. Always offline, takes forever to load, especially if an alarm went off and you want to disarm - like every single time. Sometimes you need to close the app 2/3 times before you can enter. Last 2 days it just loads, can't get in and no error or anything, just loads and loads. Our other premises has an IDS system, which has a free app, and it works amazing in comparison.
9 people found this review helpful
Paradox (Security Systems)
November 27, 2024
Dear Emile, Sorry for the inconvenience. We recommend our new app, BlueEye, which comes with new features and more personalized look & feel user interface. We also have a new firmware for IP150/+ and PCS265 based on the MQTT technology. Please contact your system installer for firmware upgrades. ionutsp@paradox.com Ionut Anghel

Samer
Remote connection to the app is a hit or miss. My cats triggered the motion sensors while we were away, and the alarm went off. I've trying to connect to the app to turn off the alarm for more than 2 hrs and I still can't! The police have already showed up at the house and I could see them on the security cameras (connection is separate from this app) but I still can't turn off the alarm. I'm probably going to be fined by the police. I'm definitely changing services. NOT RECOMMENDED!
3 people found this review helpful
Paradox (Security Systems)
August 7, 2024
Dear Samer, Sorry for the inconvenience. We recommend our new app, BlueEye, which comes with new features and more personalized look & feel user interface. We also have a new firmware for IP150+ and PCS265 based on the MQTT technology. Please contact your system installer for firmware upgrades. ionutsp@paradox.com Ionut Anghel