Wendy R
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A terrible app. Sometimes can't log in at all, randomly doesn't recognize code or can't connect to swan server. Always have to bypass zones several times before they stick. Update: I downloaded the Babyware application and updated the firmware on my Paradox board. It doesn't have the problem with not recognizing the code any longer but it frequently (every day) doesn't connect (have to close all my apps and try again several times) and no change in bypassing zones
12 people found this review helpful
Paradox (Security Systems)
March 2, 2022
Dear Wendy,
The Swan server is operating normally now for most customers. We strongly recommend upgrading the firmware of the communication module to the latest version.
Please contact us if you are still encountering issues, and we'll be happy to help
Sorry for the inconvenience.
George Radulescu
georgerp@paradox.com
A Google user
Hi, I'm using the app in multiple devices, one of the devices which is samsung galaxy s6, android 7.0, having issues that the app will stop the notifications and sound suddenly, and I need to re activating the notifications, and the strange thing is that all sites are stopped at the same time (16 site), while the app is working fine with other android devices.
2 people found this review helpful
Paradox (Security Systems)
May 8, 2019
I am sorry to hear that you are encountering issues with our application.
Please reach us by email at insitegoldsupport@paradox.com in order to investigate.
Razvan Mirodotescu
razvanm@paradox.com
t.
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Horrible! Very unintuitive app, it is not clear what the status is. Using the word closed to describe an area is very ambiguous and vague. Notifications only work for a couple of days then stops unless you keep opening the app. This also means you lose history during that period also which is really bad because you lose visibility of your security. Support is awful and they obviously don't use the app themselves, I did get response from them but they obviously don't know how the app works.
3 people found this review helpful
Paradox (Security Systems)
April 10, 2024
Dear T,
Sorry you are encountering issues with our app.
Please note that we have a new app, BlueEye, which has improved functionality, added features and a new design.
You can download it from Google Play and add your site with the + button.
If you are still encountering issues, please contact me and I will be happy to help.
razvanmp@paradox.com