BlueEye
2.8star
354 reviews
50K+
Downloads
Everyone
info
About this app
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Ratings and reviews
2.8
352 reviews
Michelle Lightband
- Flag inappropriate
February 22, 2024
I have been trying to open this app for over a week now. Every time I do this it comes up with an error message that says Dear Customer Swan Connection Unstable. Renew Connection? (This may take up to 15 mins). We apologise for the inconvenience. It then asks me to cancel or Reset. I click reset and it does nothing and I can't go any further. Any advice as I'd really like to be able to use my alarm system from my phone.
8 people found this review helpful
Paradox (Security Systems)
March 13, 2024
Dear Michelle,
Sorry for the inconvenience.
Please contact me and share your site details to further investigate the issue on the server side.
George Radulescu
georgerp@paradox.com
Luke
- Flag inappropriate
April 30, 2024
Very poor. Never saw an app with such an unreliable, poor network connectivity. About 7 of 10 times it tells you that YOUR network connectivity is unstable and you need to setup the app again. While this is already a quite complicate, time consuming and annoying process, it doesn't solve the problems. Trie this now 5 times! The connection issue appears on your private wifi as well as on a public mobile network. It's a shame for an app covering a security device!
Paradox (Security Systems)
May 2, 2024
Dear Luke, Sorry for the inconvenience. Tapping on the renew button should fix the connection in a few minutes. We have released new firmware for IP150+ and PCS265V7 which connects to the new, fast, and reliable MQTT server. Please contact your system installer for firmware upgrades. Ionut ionutsp@paradox.com
Guy Doug
- Flag inappropriate
- Show review history
April 26, 2024
Possibly the worst app I've had to use when it comes to security. If the app isn't crashing, the connection is unstable. You need to renew your connection (which takes 15 minutes) And they apologize for the inconvenience. My alarm is going off while I'm at work and there is NOTHING I can do about it using this app. Terrible. I highly recommend you don't use it
Paradox (Security Systems)
May 2, 2024
Dear Guy, Sorry for the inconvenience. Tapping on the renew button should fix the connection in a few minutes. We have released new firmware for IP150+ and PCS265V7 which connects to the new, fast, and reliable MQTT server. Please contact your system installer for firmware upgrades. Ionut ionutsp@paradox.com
What's new
- Fixed custom sound picking for Android 14
- Added device ringtones to Alarm sound list
- Added device ringtones to Alarm sound list