Parcel Pending

Parcel Pending

About this app

Parcel Pending makes it simple to receive your packages and online orders! With our easy-to-use mobile app, you can manage your account, retrieve your packages, set up vacation mode, and more!

Use the Parcel Pending mobile app to:
- Register for Parcel Pending.
- View your pending packages and package history.
- Manage your notification preferences.
- Get real-time alerts when your packages are delivered.
- Open the locker doors with the push of a button (when Bluetooth is enabled).
- Setup vacation mode to avoid storage fees.
- Add people in your residence to your account to ensure they receive their packages in the locker.
- Manage your personal data and your payment information.


Have questions about how to use the lockers, the mobile app or about how to make updates to your profile? Visit parcelpending.com/residents to access the FAQ library and much more.

We are always looking to improve our app and services. Please let us know if there is anything we can do to make our app better.

Ratings and reviews

App continues to show I have no parcels pending even though I do. Email notification clearly shows I have a package but the app does not. I called support when it happened previously and was told to reboot my phone, then the app, the uninstall and reinstall the app. I did all of the above and nothing worked. Customer support could not resolve and told me to manually enter the locker code I received in the email. Same thing has happened for the last several packages. App has been useless for me.

In addition to being charged for the privilege of receiving packages in my own apartment building, they charge 3$ / day extra when you don't pick it up right away. It's a racket. It is a little neat to be able to release multiple packages by clicking in the app. But even with that feature, there are a lot of communication errors such that the app will frequently open the same locker repeatedly after freezing up. Seems like a pretty basic thing you can build into the programming.

Trying to setup an account, couldn't create a username. Had to make one without a username, then go back and update it later. Confusing, time consuming, and unnecessary. Now they are trying to make me add a payment method they will keep on file to handle "potential late fees"?! If I had to jump through this many hoops to make an account, I can only imagine what disputing a late fee will be like, and how many times I might need to. Especially since other reviews can't access their packages.

What’s new

Add credit card bug fix