패스콜 - 고객센터 ARS 바로 연결

GEONWOO KIM

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About this app

📞 PassCall — Don't wait for ARS, speak directly to an agent

Do you listen to the entire introductory message that takes over a minute just to hear "Press 0 to speak with an agent" every time?

PassCall is an app that eliminates wasted time spent calling customer service centers.

■ This is for:

• Those who frequently call customer service centers for lost cards, insurance claims, carrier inquiries, etc.

• Those who find listening to ARS intros a waste of time

• Parents who find small text and complex menus difficult (supports 5 levels of large font size)

■ Key Features

① ARS Menu Preview & Auto-input

When you press the desired menu on the screen, the call is placed with the menu number pre-entered.

(Example: Shinhan Card → Individual Member → Automatically inputs 1544-7000 + Press 1)

For companies with many menu options, find them immediately using the menu search — even if you just type "I lost it"

It supports a similar-word search to help you find lost item reports.

For companies where the agent connection path is confirmed, a single [Connect directly to an agent] button is all you need.

② 531 Verified Customer Center Phone Directory

Credit Card Companies, Banks, Securities, Insurance, Telecom Companies, Home Shopping, Courier Services, Hospitals, Public Institutions

Gas/Energy, Living/After-sales Service (Boilers, Water Purifiers, Hearing Aids), Automotive, Shopping/Delivery, Transportation/Aviation, Electronics/IT

All numbers have been verified based on their official websites. You can search by initial consonants (e.g., S, H, K, D),

or by typing in common names like "LG," "KT," or "KEPCO."

Includes 656 direct numbers for essential consultations for the elderly, such as dementia and welfare counseling, as well as lost item reports and phone orders.

080 numbers, which do not incur call charges, are easily identified at a glance by a green [Free] indicator.

③ Quick Identity Verification Input (Optional)

If you register your date of birth, when the ARS asks for it during a call,

you can input it with a single [Send] button press. It is encrypted and stored only on your phone

and is not transmitted to a server. (Resident Registration Number is not required)

④ Go to Online Request

Directly connects to the official online request pages of 303 companies, including Samsung Electronics Service, LG Electronics, Coway, and Blue Hands — Click when waiting on the phone is difficult.

⑤ Agent Connection Time Measurement

Records the time it takes for an agent to answer after a call connects,

and displays the "Actual Average Connection Time" by company.

⑥ Scheduled Call & Callback Notifications

Receive call schedule notifications in accordance with customer center operating hours,

and ensure you receive re-request notifications for calls missed after applying for a callback.

⑦ Lost & Emergency Shortcuts

Loss of card, gas leak, accident reporting… A screen collecting only dedicated direct numbers for urgent situations.

Find them instantly with a single button at the top.

⑧ Senior-Friendly

Select the font size on the first launch. Font size up to 1.6 times larger.

⑨ Home Screen "Short Call" Widget

If you place frequently called customer centers as widgets, the phone app opens directly from the home screen with a single click. It is great for children to set up on their parents' phones.

⑩ Call Script — Prepare what to say

Once you select your purpose, it generates the sentences you will speak on the phone and displays them in large font.

It also includes phrases for difficult situations, such as "I didn't hear you well, please speak slowly."

⑪ Next Consultation Time Notification

If you press [Reserve] for a company where your consultation time has ended, it calculates the start time of the next consultation and

notifies you at that time. It also alerts you in advance to avoid wasted trips, such as early morning appointments.

⑫ Transfer Favorites to Parent's Phone via QR

You can transfer favorites selected on your child's phone to your parent's phone with a single QR code.

It transfers only between the two phones without registration or a server.

⑬ Post-Call Note (v1.15)

After a call ends, the case number, counselor's name, and the scheduled date are written down in three large font boxes.

You can also transcribe by voice (voice input).

When you call that company again,

the "Past Consultation Note" is automatically displayed, so

you do not have to explain everything from the beginning when asked "Do you have the case number?" A confirmation call notification is also provided on the morning of your appointment.

⑭ Search by Purpose (v1.15)

You don't need to know the company name. Just search for your purpose, such as "Lost Item Report," and we will instantly find the relevant menu and direct number (over 4,600) for customer centers nationwide and dial it for you.

⑮ Final Confirmation Before Calling (v1.15)

Before you make a call, the confirmation window displays the number in large font and the menu to be pressed in human speech ("Press 0 to connect with an agent").

If you press [Read Aloud], you can also confirm it audibly.

If the consultation time is about to end, a "Minutes Until Closing" notification is also provided.

⑯ Register Helper (v1.15)

Designate a family member to call immediately when the ARS is difficult.

They will connect with a single button at the very bottom of the company screen.

■ Use with confidence

• No servers, no registration required

• The app itself does not collect or transmit any data (all records are kept only on your phone)

• All numbers have been verified on the official website

• Calls are always finalized after confirmation on the default phone app dialer screen

■ Permissions Guide

• Phone status: Detect call start/end (for connection time measurement and callback notifications) — Optional

• Notifications: Display reservation/measurement notifications — Optional

What’s new

최신 안드로이드(Android 16) 대응 업데이트예요.
• 화면 위·아래 여백이 최신 안드로이드 화면 규격에 맞게 다듬어졌어요.
• 기능·전화번호부는 그대로예요. 편하게 업데이트하세요.