MyJTA

Jacksonville Transportation Authority

About this app

** If you had unused passes in the old app, log in with the same phone number and the passes will be automatically added to your account. If you had partially used passes or if the passes do not show up in your account, please call customer service at [phone] **

An exciting new way to travel around the First Coast is now in the palm of your hands.

The Jacksonville Transportation Authority is proud to present our customers with the new MyJTA app.

Our new all-in-one app provides one source for travelers using our Bus, ReadiRide, Connexion, Ferry, Skyway and other services:

- Personalized Trip Planning
- Find Nearby Stations & Stops
- Bus Route Maps and Guides
- Service Alerts for Planned and Unplanned Changes
- Real-time Arrivals & Schedules
- Wallet Feature for Easy Fare Allocation
- Live Tracking of Bus Locations on the Map
- Add Favorites to Allow for One-Click Views of the Information Most Important to You

MyJTA provides a personalized experience across all services for daily commuters and tourists alike! It is a great tool for optimizing all your First Coast transportation needs.

Plan your trip, pay your fare, travel your way. All in one app!

Ratings and reviews

I really enjoy the app because it's able to give me the bus I need according to my location the only thing I would change is of course something that Google can't handle and that is giving a fair plan where you can choose the days you want to use your passes. For instance if you buy 7 days you have to use those passes within those 7 days. But I think they should have a pass according to the funds available and as long as those funds are available it doesn't expire

Buses will sometimes be 40+ minutes behind or skipped over entirely with no explanation. There should be a notification for system for route goers declaring or alerting patrons as to why a bus was cancelled or late. Kiosks will also be broken at a location for weeks on end with customer service that doesn't care. This is extremely inefficient and a huge waste of time when you're stranded in 95+ degrees with no public restroom, water stations, or in the dark because the lights don't work.

Freezing and crashing. App constantly freezes and crashes making it virtually unusable. When I asked at customer service if they could just print me a card for the reminder of my 31 day pass they said no. I never had these issues using LA's mass transit system. This is one of the worst transit experiences I have ever had . Make a reliable or app or offer options so that people can actually use your services reliable and your notoriously low ridership rates may go up.

What's new

UI improvements, security updates and bug fixes