MyJTA

Jacksonville Transportation Authority

About this app

** If you had unused passes in the old app, log in with the same phone number and the passes will be automatically added to your account. If you had partially used passes or if the passes do not show up in your account, please call customer service at [phone] **

An exciting new way to travel around the First Coast is now in the palm of your hands.

The Jacksonville Transportation Authority is proud to present our customers with the new MyJTA app.

Our new all-in-one app provides one source for travelers using our Bus, ReadiRide, Connexion, Ferry, Skyway and other services:

- Personalized Trip Planning
- Find Nearby Stations & Stops
- Bus Route Maps and Guides
- Service Alerts for Planned and Unplanned Changes
- Real-time Arrivals & Schedules
- Wallet Feature for Easy Fare Allocation
- Live Tracking of Bus Locations on the Map
- Add Favorites to Allow for One-Click Views of the Information Most Important to You

MyJTA provides a personalized experience across all services for daily commuters and tourists alike! It is a great tool for optimizing all your First Coast transportation needs.

Plan your trip, pay your fare, travel your way. All in one app!

Ratings and reviews

thank you for the unexpected and thoughtful adjustment to my account. I noticed that my usage effectively exceeded a 30-day period, and your system automatically converted my four weekly passes into a monthly pass, including the additional days that would have been part of a standard monthly purchase. I also see that a refund was issued for the difference between the weekly passes and the monthly rate. I truly appreciate this level of attention and fairness.

App Updates: ability to use offline. Ability to sign up and make an account to keep track of spending and also use on another device if the phone is lost, damaged or died. if you lose that phone with your ticket there is no way to access it. you are buying another ticket. App is slow which is why it's a 4 star. Great on navigation and alerts but slow when loading a ticket.

Freezing and crashing. App constantly freezes and crashes making it virtually unusable. When I asked at customer service if they could just print me a card for the reminder of my 31 day pass they said no. I never had these issues using LA's mass transit system. This is one of the worst transit experiences I have ever had . Make a reliable or app or offer options so that people can actually use your services reliable and your notoriously low ridership rates may go up.

What’s new

- Security improvements
- UX improvements
- Minor bug fixes