A Google user
Have been using the App for a few months now. It was hard to install and it took quite a few emails with Yoyo and Paul's team to make it work. Double charged occurred a few times and had to chase up for getting a refund. When the system is down the points don't load in your account even though the shop team stated otherwise. Overall, it takes longer than the previous method to accrue points and get rewards.
2 people found this review helpful
Hi - thanks for your review. Please contact us at support@yoyowallet.com to provide further information regarding your transactions, we can also reach out to your retailer to ensure that the proper training is provided to their staff. We look forward to hearing from you!
Lisa von Graevenitz
Conveniently changed all standard offers to app only so you are forced to get it in order to not be overcharged. Very frustrating when you arrive at the store and it's 'sorry app only', then takes a million steps to actually set it up and get the discounts. Did not enhance my customer experience at Paul's, what's wrong with standard loyalty schemes
Hello. We are sorry to hear that your experience with our app did not meet your
expectations. Could you please send us an email to support@yoyowallet.com so we may
have a look into this issue for you? We look forward to your email.
A Google user
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Not very useful when there's no internet connection in store. I'm repeatedly asked to connect a credit card, even when I've already done so. I have to leave the shop, reconnect, and come back in. Also, staff continually set up for card, rather than app, payment. The code of reward is more restricted that it was on the old loyalty card.