Stan Porada
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Poor. Haphazard updating, not regular. Not sure of my balance, always having to pay more to be sure of being in credit. Was in arrears for the first time ever a few days ago. Had to get updated twice last week. Never had a problem with dumb meters. Still no better. Balance unchanged on app & so called "smart" meter for days. Expect to be disconnected anytime, because I can't be sure of what I owe or if I'm in credit.
41 people found this review helpful
Sue Leach
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Seriously, sort it out, my app hasnt updated since 22nd april, its now 6th may. Not a fan of the new app, this seems to be a running theme with most customers. Dont like not being able to check daily usage, dont like the split fuel system, loved the old system with the winter wallet option and you really should think about bringing that back, it was a massive help at the start of winter. If you actually do listen to your customers then maybe its time to make changes to the set up.
55 people found this review helpful
Andy Tucker
Not fit for purpose, I can go months without the app updating credit balance. Worrying if my supply will run out and everything will switch off. When I speak to someone they say "use the meter to check your balance", firstly what's the point in the app if you have to keep going out to the meter to check the balance, when you are disabled it isn't always possible to go outside to check the meter (that's the point of the app).
99 people found this review helpful