
Charis Lad
Downloaded Zap because of the simplistic UI and lack of unnecessary features and it absolutely delivers. The ability to use my camera to scan an account number is a game changer. However, I can't scan account numbers that are further away like when I'm in a church hall or event center; I'm guessing due to camera API limitations but with CameraX API it would be nice to see a zoom feature and better preview quality. Also waiting to be able to link GTBank.
27 people found this review helpful
Paystack Inc.
March 24, 2026
Hello Charis, thanks for the review. We're glad you're having a pleasant experience on the app. Your feedback has been shared with our team. Stay tuned for updates!

Umar Net Viruz (Netvirux)
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I really enjoy using Zap I now use it as my personal bank. The UI is simple, clean, and very easy to use. However, I’d love to see support for business accounts. Also, the account upgrade process is quite slow. I’m currently on Tier 2 and my upgrade to Tier 3 is still pending. Great app overall, just needs improvement in upgrades.
3 people found this review helpful
Paystack Inc.
April 29, 2026
Hello Umar, thanks for making Zap your personal bank! We're glad you enjoy the clean UI. We appreciate your feedback on business accounts and upgrade speeds. If your Tier 3 upgrade is still pending, please contact zap@paystack.com so we can look into it immediately.

Chukwunonso Patrick
Horrible app. If I could give this app a zero star, I would not hesitate. This is the worst banking app by miles. the app keeps crashing each time you try to send money. I have even timed the crash to be 10 seconds each time. My money is stuck in the app and I cant get it out. There are barely any other features besides adding money or sending money. There are no phone numbers to contact customer care. The whole thing looks like a scam.Dear fidelity bank, this is unacceptable. You can do better!
32 people found this review helpful
Paystack Inc.
January 26, 2026
Hi Chukwunonso, we apologise for the difficulties you experienced. Please contact us via zap@paystack.com so we can fix this for you.