MAC Express Perú

PRESIDENCIA CONSEJO MINISTROS - PCM

About this app

The MAC Express mobile app allows citizens to access various digitalized procedures from participating entities without having to visit a service center in person.

In Peru, efficient access to government services has been a challenge. Therefore, the State implemented the Better Citizen Service Platform (MAC) strategy, defining it as the "only State platform that, through various access or service channels (in-person, offline, or mixed), provides multiple information, guidance, processing, complaints, and other State services, including those provided by private institutions, as appropriate, in order to ensure quality service to individuals and legal entities."

The MAC platform consists of three (3) service channels:
- In-Person Channel: MAC Centers
- Mixed Channel: MAC Express
- Remote Channel: ALÓ MAC, MAC.pe Portal
At the Better Citizen Service Centers (MACs), public entities provide in-person service to all citizens who need to complete government procedures in one place. Likewise, through the MAC Express modules, installed on the service platforms of municipalities, dairy farms, and Itinerant Social Action Platforms (PIAS), citizens in remote areas are able to complete digital procedures, reducing travel costs and time.
The need to improve digital accessibility motivated the development of an intuitive and accessible mobile application that facilitates the consultation and management of digital government procedures, allowing citizens to obtain information without having to go to the entities' in-person service platforms.
The app offers features such as:
- Search for entities, procedures, requirements, and costs
- Detailed information on MAC Centers (opening hours, relevant news)
- Geolocation of the nearest MAC Centers
- Results of the satisfaction survey