PeaceHealth Rides

MobilityCloud Inc.

About this app

PeaceHealth Rides offers a healthy, convenient, and fun way to explore your community. A network of 300 bikes and over 35 stations is available for users to pick up and drop off publicly available bicycles for one-way trips across the city. PeaceHealth Rides affordably complements other transit, keeping you healthy and on the go.

Our bikes are GPS enabled and can be rented with your smartphone. You can return bicycles to hub locations or lock them to public bike racks for a small fee.

To get riding, download the app to find, reserve, ride, and return bicycles with ease. Use our mobile app to:
- Find bicycles using map
- Create an account and pay through the app
- Reserve bicycles wirelessly
- Manage your account
- Contact customer support

The bike share program is a partnership among the City of Eugene, University of Oregon, Lane Transit District, Social Bicycles by JUMP Bikes and title sponsor PeaceHealth.

Ratings and reviews

Extremely unreliable service. Frequently after reserving a bike I would show up to claim it and it would not be turned on and ask me to put in my account number. This wouldn't be a huge issue if the numberpad on the bikes was halfway decent. Some keys are very sensitive and enter 2 characters from one press, others require way too much force to register a single character. Something as simple as entering 6 numbers can take several minutes.

Kinda helpful app some of the time. Can't cancel a bike that's being held. Can't report a broken bike 9/10 times, and if you email customer support they'll sorta kinda help you, but also tell you to use the app to report a broken bike. ?! GPS is usually accurate but not always; I booked a bike once that wasn't actually there when I arrived on foot. Had to hike to the next hub to get one. Great concept but the app and customer service (though fast to reply) need improvement.

Pretty straightforward interface if you take a moment to acquaint yourself with the app. I like being able to see bikes nearby, and the trip history is fun. I changed my plan a few weeks ago and that was pretty easy. Can't recommend the service/app enough if you're a student/staff member at UO, or have access to a UO email address.