Mia Winters
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The app has to many glitches. The ID card on the site has multiple overlapping text, the help sections are not pacific to your pet acct, and paying on your acct isn't convenient. Please perfect this app before trying to promote upgrades and other things. I am new, and so for, each time I have visited this app, it hasn't been a pleasant experience. Good thing is I found a decent Vet, bad thing is that its not the Vet I already had, (they don't accept this plan), I guess you get what you pay for.
4 people found this review helpful
Hi Mia - We have received very few glitch complaints. Can you please send an email with screenshots of the overlapping text and errors you're seeing to customer.care@petassure.com? By the way, we don't sell upgrades, or anything else on the app.
Greg Johnson
This app is poorly designed. Among other problems, when I add a picture of my pet, it removes required info that I entered earlier and will not let me re-enter it. Also I'm prompted for a breed of my cat but the "Breed" input field is missing. There are also data validation problems on it as well. I'm a web developer......this app is poorly designed and poorly QA tested.
9 people found this review helpful
Pet Assure
01 February 2021
Hi Greg,
We have tested and tested and cannot replicate the issues you’re experiencing. Can you please reach out to us at customercare@petassure.com or (888) 789-7387 so we can add your pets and perhaps figure out what is causing the issue?
Ana Davila
The screen for my insurance card is hard to read, all the lettering is on top of each other. Even if I tilt my screen for portrait or landscape mode. Annoying everytime I need to use to show the doctors office
1 person found this review helpful
Pet Assure
27 October 2023
Hi! We've designed our app to be very user-friendly. Please send any questions/concerns to customercare@petassure.com so we can help!